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Terms and Conditions

The information provided in this section is to offer you, the customer, the usage conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.


I. General Site Usage And Information Agreement

Personal And Non-Commercial Use Limitation
This website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website.

Copyright And Trademark Notices
All contents of this website are Centara Hotels & Resorts, 999/99 Rama 1 Road, Pathumwan, Bangkok 10330, Thailand. All rights reserved.

Liability Disclaimer
The information, software, products, and services published on this website may include in accuracies or typographical errors or may need to be updated. Changes are periodically added to the information herein. Centara Hotels & Resorts may make improvements and/or changes in this website at any time.

Centara Hotels & Resorts makes no representations about the suitability of the information, software, products and services contained on this website, provided "as is" without warrenty of any kind. Centara Hotels & Resorts hereby disclaims all warranties and conditions with regard to this information, software, products, and services, including all implied warrenties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall Centara Hotels & Resorts be liable for any direct, indirect, punitive, incidental, special, or conquential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this web, or otherwise, even if Centara Hotels & Resorts has been advised of the possibility of damages. Because some countries/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

No Unlawful Or ProHibited Use
As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Modification Of These Terms And Conditions
Centara Hotels & Resorts reserves the right to change the terms, conditions, and notices at anytime without prior notice.

Privacy Policy
We strongly value your privacy. Your personal information provided to our website will NOT be passed along for secondary use without your explicit permission.

All transaction related information will be passed on to the trusted financial institution, and we do not maintain in our server all or part of your financial information, including but not limited to credit card’s name, number and expiry date.

Currency Converter
Currency rates on Currency converter are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Centara Hotels & Resorts does not warrant or guarantee such accuracy. When using this information for any financial purpose, Centara Hotels & Resorts advises the customer to consult a qualified professional to verify the accuracy of the currency rates. Centara Hotels & Resorts does not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

For Online Payment System, all room rates in any currency will convert into Thai Baht at our hotel’s fixed rate before settlement. The amount of charge will be charge to the customer by the currencies exchanged rate on settled date.

Room rates and conditions published on this website may include inaccuracies or typographical errors or may need to be updated. Changes are periodically added to the information herein. Centara Hotels & Resorts may make improvements and/or changes in this website at anytime.

II. Online Payment, Terms & Conditions

Payment, Cancellation & No Show Policy
All payments will be settled upon guests checking in/out at Centara Hotels & Resorts. There will be no real time charge at time of online booking. The credit card information required is to guarantee bookings only.

For Online Payment System, your credit card information will be filled and debited on the trusted financial institution’s secure server, and we do not maintain in our server all or part of your financial information.

All reservations must be guaranteed with a credit card that is valid throughout the stay.

We reserve the right to cancel or modify reservations, where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances contained or resulted from a mistake or error.

Centara Hotels & Resorts reserves the rights to cancel or amend bookings if they are not followed by our terms & conditions.

Booking cancellation policies and their penalty charges including terms & conditions are different and stated individually by each offer, rate, promotion, and packages throughout the website.

No Shows or Failure to Cancel: Charge the full amount of the total cost of stay

Shorten Stays / Early Check-Outs: Charge the full amount of the total cost of stay

III. Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future, or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for puposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to ebusiness@chr.co.th for review.

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