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Club Lounge Receptionist

Club Lounge Receptionist


1 position(s)
Centara Grand Hotel Osaka
Rooms Operations
Osaka , Japan

General Job Duties

  • Check-in and check-out service. Food and beverage service in the lounge.
  • Provide initial response and follow-up to guest complaints, inquiries, and comments.
  • Review guest comments and online feedback, process appropriately, and review operations to enhance guest satisfaction.
  • Contribute to room revenue through room upselling.

Required Qualifications and Experience

  • Experience in a similar position within an international hotel is not required but welcomed
  • Conversational English proficiency
  • Pre-opening hotel experience is not required but welcomed

Monthly Salary

  • 230,000円~


  • All Insurance Included (Unemployment, Pension, Workers' Accident Comp., Health)
  • Paid Transportation Expenses (Monthly Max 50,000JPY)
  • 2 provided meals per day via the employee cafeteria
  • Employee Wi-Fi
  • Employee discounts when using/buying hotel & hotel products
  • Retirement Allowance System (pension plan)

Paid Leave/Vacation Days

  • Annual Days Off (Weekends, etc.,): 114 days
  • Annual Paid Vacation: 10 days (first year)
  • Paid Unexpected Sick Leave: 3 days
  • Other Paid Leave (marriage leave, maternity leave, paternity leave, childcare/nursing care leave, shortened working hours for childcare, bereavement leave, etc.,)

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