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Centara’s commitment to sustainability and corporate social responsibility has put the company on a path to a better, more meaningful kind of success where resources are respected, communities enjoy opportunities and support, and careers and employment are abundant for the generations to come.
Our basis for this commitment is rooted deep in Thai tradition, and we acknowledge and appreciate the fact that the strength of community, and the responsible treatment of the environment in which we all live, has a positive impact upon our business and consequently on the prosperity and security of the destinations where we operate.
We aspire to operate our business ethically and sustainably in a balanced manner across the entire portfolio, and are committed to integrating sustainable practices throughout our hotel operations whilst delivering excellent service for our guests.
We are committed to operating our business to a high degree of ethical, social and environmentally responsible standards whilst providing an exceptional level of Thai hospitality. We aspire to encourage our stakeholders towards these same ideals, and we are committed to selecting environmentally friendly produce which in turn allows us to further incorporate sustainable development into our products and services. We are also committed to ensuring a respectful, safe and healthy environment for our employees.
Centara Hotels & Resorts has identified and established the following seven key objectives to address our sustainability achievement.
Centara Hotels & Resorts has since July 2008 worked with EarthCheck, a leading global benchmarking and certification programme for sustainable tourism, to monitor Centara’s environmental and social performance against rigorous benchmarking standards.
To fulfil EarthCheck programme requirements, Centara is audited and issued with a benchmarking report that indicates results across ten key performance areas.
For more information on EarthCheck, please go to www.earthcheck.org.
Each Centara property develops its own sustainable policy using EarthCheck benchmarking tools and then undergoes a process of collecting and submitting data to assess performance against core indicators. Once the first step is satisfactorily evaluated, including approval by an independent third-party auditor, the property is eligible for Bronze status.
Next comes the focus on continuity and the sustaining of initiatives and performance, and in this way the property progresses up the certification ladder.
Each year, the individual properties are assessed against key performance areas. When they pass, the property is certified to the appropriate level: Silver for the one to four years of continuous certification, Gold for five to nine years, and Platinum for ten and above.
If any inquiry on our sustainability, please email at inquirysustainability@chr.co.th
Centara Grand & Bangkok Convention Centre at CentralWorld is a flagship hotel that has 505 guestrooms and is the only fully integrated five-star hotel, convention centre and lifestyle complex in the heart Bangkok.
The hotel opened in late 2008 and began immediately working with EarthCheck, the international organisation that sets benchmarks for environmental awareness and conservation for the international hospitality industry, and which provides on-line tools for implementation of programmes.
The entire complex aims for the highest standards in green tourism by operating CEPPER, its own environmental programme. CEPPER (community, eco technology, environment and ecology, partnership, product, education, recycle) relates to all aspects of hotel operations and is operated in conjunction with international environmental organisations, non-governmental organisations, and Thai government departments and agencies.
Our Best PracticesEnergy Management
Water Management
Waste Management
Eco-Friendly Products
Communication
The first hotel within the Centara Hotels & Resorts portfolio, Centara Grand at Central Plaza Ladprao Bangkok opened in 1983 and is a famous landmark on the northern side of the city. A five-star property with 565 guestrooms, the hotel is a major events venue and connects directly to Central Plaza shopping and lifestyle complex. Both the hotel and the shopping complex completed full renovation in 2012, a process that included a full review of energy, waste management and other environmental programmes.
Water, energy, food, commodities and waste requirements all impact the economics of everything we do, so in addition to our environmental responsibilities our sustainability policy is a business imperative. Every year we set ourselves targets to reduce our energy, water and waste consumption by using knowledge and technology.
Our Green Team leads our approach to sustainability management, and we educate our staff about recycling and waste segregation at work as well as in their personal environment.
Our Best PracticesEnergy Management
Water Management
Waste Management
Eco-Friendly Products
Set in its own bay, directly on the beach and with a backdrop of national parkland, Centara Grand Beach Resort & Villas Krabi blends naturally into its dramatic environment of forest and limestone crags.
Conscious right from the beginning that the pristine beauty of its surroundings had to be protected, the hotel has always maintained a strict environmental programme. Designed to ensure staff awareness and involvement in specific green actions of each area of operation, the sustainability programme works in cooperation with guests and also with the local community, so that everyone becomes part of the environmental responsibilities.
Because of its location, many supplies to the hotel have to be brought in by boat, and as much sourcing as possible is done locally.
Our Best PracticesEnergy Management
Water Management
Waste Management
Eco- system Management
Well-Being Environment
Having opened at a time when Samui was known principally as a backpackers’ destination, Centara Grand Beach Resort Samui was one of the first five-star resort hotels on the island and occupies a prime position at Chaweng Beach. Consequently, the resort has always been one of the key players regarding sustainable initiatives to support the island, including education and habitat preservation.
Our sustainability programme aims to educate both staff and guests, trim waste and pollutants, preserve natural resources and collaborate with local and eco-friendly partners. Our mission is to adhere to firm environmental values, employ sustainable practices and maintain a quality guest experience. These beliefs guide our decision making.
The intention is to be attentive to the flow of our resort’s operation, continually developing tighter policies to enhance our environmental performance and ensure a steady progression of standards.
Our Best PracticesEnergy Management
Water Management
Waste Management
Law and Legislation
Community Contribution
Green Product
Green Products and Ecosystem
Stakeholder Engagement
Centara Grand Beach Resort and Villas Hua Hin has been open since 1923 and is a member of the Leading Hotels of the World. It is an honour that our property has been recognised as one of the ASEAN Green Hotels, thanks to the efforts from our Green Committee and all hotel employees.
In order to meet and exceed the required standards, we established a professional green hotel operation with an environmental plan, green products, and environmental conscious human resources and environment management in 1998.
We are determined to pursue our engagement in programmes such as producing hot water supplies from solar cells and using wastewater for gardening to ensure both green environment and comfort to our guests.
Our Best PracticesEnergy Management
Water Management
Waste Management
Stakeholder engagement
Centara Grand Mirage Beach Resort Pattaya is Thailand’s first fully themed hotel, based on a Lost World concept and set directly on Wong Amat Beach in North Pattaya. The hotel has 555 guestrooms in two wings, built to resemble a cliff face, and facing across a large water park to the ocean. Extensive conference facilities, a large spa village, a wide choice of restaurants and bars, and plenty of water sports and beach games facilities make this a destination resort.
The resort is committed to minimising its business impact on the environment through vigilant resource conservation and related best practices. Our sustainability policy aims to produce an outcome whereby we protect the hotel’s natural surroundings together with local neighbouring communities in Pattaya and create a positive future for generations to come.
We are determined to minimise our environmental impact and carbon footprint while providing high quality services and products that fully meet with our guest expectations and totally comply with government laws and regulations.
Our Best PracticesEnergy Management
Water Management
Waste Management
Eco system Management
Education
Law and Legislation
Centara Grand Beach Resort Phuket is located directly on the beach at Karon, with ocean views and a backdrop of lush green hills. The hotel takes its design inspiration from the classic Sino-Portuguese architecture that characterises Phuket, and is built around a large water park that leads to the beach.
The resort recognises its responsibility to conduct business in a way that protects and improves the state of the environment for future generations. As part of an expanding international company, we recognise our environmental role for the long-term wellbeing in society, for our employees, the impact to the global economy, and the continuing success of our own business depends on our commitment to a sustainable environment.
We are reaffirming our commitment to integrate environmentally friendly policies and practices into our organisation by operating in a manner that promotes energy and materials conservation, as well as waste reduction. We are also committed to assist our suppliers in educating, understanding, reducing, and managing their own environmental impact and risks.
Our Best PracticesEnergy Management
Water Management
Waste Management
Communication
Social responsibility
Centara Grand Island Resort & Spa Maldives was Centara’s first overseas property, opened in late 2009. Located on its own island in the South Ari Atoll, the resort is operated on an All-Inclusive programme in which guests enjoy a luxury barefoot stay with no need to bring any cash to the island.
The resort is committed to continually improving its environmental and social sustainability performance in a balanced way to ensure a safe and healthy environment for guests and staff. Our policy is based on the EarthCheck programme with a Centara Earth Care concept that aims to educate our staff and guests, maintain community involvement, support staff in trimming waste and pollutants, preserve natural resources, and collaborate with local and eco-friendly partners.
Our Best PracticesEnergy Management
Water Management
Waste Management
Eco System
Set against a backdrop of lush green hills, and with the beach a few minutes away, Centara Karon Resort Phuket is divided into four residential zones, offering different living styles for different needs, right in the heart of one of the island’s favourite beach resorts.
The resort has implemented an environmental programme since 2010. We are committed to integrate sustainable commitment into our daily operations, with a policy of continual improvement in our sustainable development.
Centara Karon Resort Phuket has been awarded Star Performer status by EarthCheck, the international environmental and certification body for the travel and tourism industry. The resort when assessed by EarthCheck was found to have a Sustainability Policy in place, and to have eight categories performing at or above Best Practice level. The categories are Energy Consumption, Potable Water Consumption, Waste Sent to Landfill, Waste Recycling Rating, Community Contributions Rating, Paper Products Rating, Cleaning Products Rating and Pesticide Products Rating.
Our Best PracticesEnergy Management
Water Management
Waste Management
Eco-Friendly Products
Eco-Friendly Products
Communication
Centara Kata Resort is a family focused resort, enjoying a picturesque location surrounded by panoramic views of the neighbouring hills and vegetation, and consists of a cluster of several buildings designed in a unique combination of traditional Thai and contemporary style architecture. The resort features three pool areas and sundecks for soaking up Phuket’s glorious sunshine.
The resort is committed to be a responsible tourism operator. We focus our business to integrate environmental, social and broader sustainability agendas into our management and daily operations. We also follow the benchmarks set by leading international authorities including ISO14001 and EarthCheck. Centara Kata Resort Phuket gained the EarthCheck Silver Award and ISO 14001:2004, designed for the travel and hospitality industry and conferred only after a year’s worth of verifiable operational data had been analysed by these two organisations.
In order to meet our stated objectives we will continue to develop our environmental management system on continuous practice. Staff members always participate with enormous enthusiasm, and at Kata we have had very practical ideas being suggested by the team and implemented.
To ensure the consistency of implementation, all team members are well trained and are aware of hotel sustainable policy, environmental action plans and understanding of their roles and responsibilities integrated into environmental implementation at the property.
Our Best PracticesEnergy Management
Water Management
Waste Management
Eco-Friendly Products
Communication
Centara Seaview Resort Khao Lak is set on Nang Thong Beach, an extensive stretch of fine sands framed by the emerald blue waters of the Andaman Sea and against a verdant mountainous background. Occupying a large area of land, with manicured gardens and an internal lagoon, the resort offers both space and privacy, with the accommodation set in three low-rise clusters.
Centara Seaview Resort Khao Lak is able to identify environmental risks and to determine a systematic environmental action plan. Securing a positive result requires a strong commitment across all levels of the organisation and the imbedding of sustainability principles into all policies and procedures.
Our Best PracticesWater Management
Waste Management
Eco-Friendly Products
Centara believes that tourism and hospitality offer satisfying and rewarding careers for young people, and has received the Education and Training Award in the PATA Grand Awards 2013 for the training programme 4Cs: Centara Career Creation for Children.
Starting in 2011, Centara Hotels & Resorts has offered a programme called 4Cs: Centara Career Creation for Children to underprivileged students from Welfare Schools under the Royal Patronage of Her Royal Highness Princess Maha Chakri Sirindhorn, and to students with special needs, such as those with hearing and visual impairment. 4Cs has the sponsorship of the Office of the Basic Education Committee and the Department of Skill Development, which has granted partial financial support in terms of daily allowance, necessary equipment and training expenses.
Centara provides a basic hospitality training programme, followed by functional training in which the student is rotated through two different areas during the five-month course, with a choice of the food and beverage, kitchen, housekeeping or gardening departments. Once qualified, the student is offered a position at a Centara property, and can then go on to enjoy a successful career with the company.
