Centara Hotels & Resorts Corporate Social Responsibility

Supporting Sustainability

Centara's commitment to sustainability and corporate social responsibility has put the company on a path to a better, more meaningful kind of success where resources are respected, communities enjoy opportunities and support, and careers and employment are abundant for the generations to come.

Our basis for this commitment is rooted deep in Thai tradition, and we acknowledge and appreciate the fact that the strength of community, and the responsible treatment of the environment in which we all live, has a positive impact upon our business and consequently on the prosperity and security of the destinations where we operate.

Our Vision

We aspire to operate our business ethically and sustainably in a balanced manner across the entire portfolio, and are committed to integrating sustainable practices throughout our hotel operations whilst delivering excellent service for our guests.

Sustainability Mission

We are committed to operating our business to a high degree of ethical, social and environmentally responsible standards whilst providing an exceptional level of Thai hospitality. We aspire to encourage our stakeholders towards these same ideals, and we are committed to selecting environmentally friendly produce which in turn allows us to further incorporate sustainable development into our products and services. We are also committed to ensuring a respectful, safe and healthy environment for our employees.

No Gift Policy

Centara is committed to sustainable growth and success in accordance with good corporate governance considering the benefits of all parties involved in the realization of social responsibility and maintaining a policy against all forms of corruption. Therefore, we wish to ask you in refraining from giving gifts or other compensations to company personnel.

All our executives and employees would like to accept your kindness and gratitude. We are ready to perform duties with responsibility and sincerity to all relevant parties with transparency and fairness for our long-lasting business relationship.

Sustainability Policy

Centara Hotels & Resorts has identified and established the following seven key objectives to address our sustainability achievement.

• Community: We will help and support the local community in which we conduct business through our own environmental and social initiatives.


• Eco Technology: We will devote our resources to the introduction of new technologies and innovations in service which are environmentally friendly and which make commercial business sense.


• Environment and Ecology: We are committed to the preservation of our environment practices according to best practice in the following key performance areas:
  • Reducing greenhouse gas emissions through energy efficiency, conservation and management
  • Reducing water consumption through management of freshwater resources
  • Preserving our ecosystem within the resort as well as in nearby local communities
  • Raising social and cultural issues through involvement and contribution to local communities
  • Protecting the air quality both inside our buildings and outside and controlling noise pollution
  • Treating waste water to avoid polluting discharge
  • Treating harmful substances in an environmentally friendly way.


• Partnership: We are committed to working with Government agencies and departments as well as local business associations and our suppliers to help us achieve our goals.


• Product: We are conscientious about the selection of materials and products used in our organisation. Materials must be eco-friendly, such as bio-degradable and non-harmful to the environmental. Nothing which emits harmful CFCs or is toxic in nature is permissible.


• Education: We are committed to the training and education of our employees and to making them and our guests aware of the environmental issues and their role in this programme.


• Recycle: We are committed to minimise waste production through reduction, reuse and recycling of products.

People Development Programme

Centara believes that tourism and hospitality offer satisfying and rewarding careers for young people, and has received the Education and Training Award in the PATA Grand Awards 2013 for the training programme 4Cs: Centara Career Creation for Children.

Starting in 2011, Centara Hotels & Resorts has offered a programme called 4Cs: Centara Career Creation for Children to underprivileged students from Welfare Schools under the Royal Patronage of Her Royal Highness Princess Maha Chakri Sirindhorn, and to students with special needs, such as those with hearing and visual impairment. 4Cs has the sponsorship of the Office of the Basic Education Committee and the Department of Skill Development, which has granted partial financial support in terms of daily allowance, necessary equipment and training expenses.

Centara provides a basic hospitality training programme, followed by functional training in which the student is rotated through two different areas during the five-month course, with a choice of the food and beverage, kitchen, housekeeping or gardening departments. Once qualified, the student is offered a position at a Centara property, and can then go on to enjoy a successful career with the company.