Dear Guests, Employees, Partners, Investors, Friends and the entire Extended Family of Centara Hotels & Resorts,
It is at times like this that we are reminded what a small world we live in. With the COVID-19 coronavirus seemingly knowing no bounds, my heart and best wishes are with all those who have been affected by the disease. It is an issue that is bigger than one industry or any one nation and Its impact is being felt across the globe, but it is in these moments that we feel the power of global unity and togetherness, which will help us overcome the challenges before us.
Centara Hotels & Resorts is a global hospitality group built on Thai family values. We pride ourselves on creating places where people feel they truly belong, not only by creating memorable experiences, but also by the level of warmth, care and attention we provide to those we encounter, to ensure their happiness, comfort and safety. I wish to reaffirm our commitment to the health and wellbeing of you, our Centara Family, in these testing times. I would also like to pay tribute to the dedication of the entire team at Centara, especially our hotel staff, whose professionalism and compassion demonstrated daily, is an inspiration to us all.
For those who are able to travel, our doors remain open and we are here to welcome you. We practice the most robust measures of disease prevention, in accordance with World Health Organization (WHO) guidelines and we adhere to all directives imposed by the governing bodies of the countries in which we operate. Providing a safe haven for our guests and staff is our number one priority.
We are also offering guests additional peace of mind when making bookings, with cancellation fees currently waived for all guests travelling from affected countries for stays between now and 31st May 2020. We will remain flexible as the situation evolves and this date will be updated as necessary to ensure you can book with confidence.
For those who are not able to travel, please take good care of yourselves and follow the guidelines of the authorities in your respective countries. We are thinking of you, we remain here at your service and our warm, Centara embrace awaits you whenever you return.
In closing, please be strong and stay safe. Difficult times such as these help us to remember what is most important in life and together, let’s support each other and come back stronger. We will provide further updates on our website, through our social media channels and at our properties as we have them.
Chief Executive Officer