How do we define a lower available rate?
The competing rate on another website must be for the same hotel or resort, identical dates, same room category, same number of guests, in the same currency and must be available for booking on the Internet and available to the general public.
What do I do if I find a lower rate?
Read our Terms and Conditions then submit a completed Online Claim Form. Evidence in the form of a full website address or screenshots must be submitted.
How long do I have to submit the online claim form to get my rate adjusted and the 10% discount?
Submit your completed online claim form within 24hrs of booking and 72hrs before arrival at the hotel or resort. We will respond via e-mail within 72hrs during our normal business hours, (Monday–Friday, 08:30–18:30 (ICT)). If you submit you claim form outside of these hours, it will be processed the following business day.