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Best Price Promise


Book online at centarahotelsresorts.com and we guarantee you will receive the best available rate. This means you can go ahead and make your reservation knowing that you will get the best price. In the unlikely event that any other website offers the same booking at a lower rate we will match and apply an further 10% discount to the final booking price.

How do we define a lower available rate?

The competing rate on another website must be for the same hotel or resort, identical dates, same room category, same number of guests, in the same currency and must be available for booking on the Internet and available to the general public.

What do I do if I find a lower rate?

Read our Terms and Conditions then submit a completed Online Claim Form. Evidence in the form of a full website address or screenshots must be submitted.

How long do I have to submit the online claim form to get my rate adjusted and the 10% discount?

Submit your completed online claim form within 24hrs of booking and 72hrs before arrival at the hotel or resort. We will respond via e-mail within 72hrs during our normal business hours, (Monday–Friday, 08:30–18:30 (ICT)). If you submit you claim form outside of these hours, it will be processed the following business day.


For further information on the Centara Hotels & Resorts Best Price Promise please use our useful links below.

  1. Reservation must be made directly through www.centarahotelsresorts.com
  2. Centara Best Available Rate and Competing Rate on other website to be valid, it must be publicly available and bookable with instant confirmation on the internet with the same reservation implies to same hotel, same date and period of stay, same room type and same number of guests with the same view and room size and same board basis, both compared rates must be inclusive of service charges and all relevant government taxes and the same reservation rules and or other terms and conditions governing the rate such as cancellation, non arrival, advance purchase discount and last minute discount must apply.
  3. Completed claim form must be submitted for verification within 24 hours after reservation made. A Claim form may be rejected by Centara Hotels & Resorts if found incomplete or submitted in an unsupported language. Only one claim may be submitted and is eligible for each stay. Each stay is defined as the total number of consecutive nights spent by the same guests or guest at the same participating hotel, without regard to whether a guest checks out and checks back into the participating hotel again.
  4. Centara Applicable rate and exclusion, Best Rate Guarantee applies solely to Centara hotel room bookings exclude package rate e.g., rates that include a combination of a room and airfare, an overnight cruise, car rental or any hotels stay sold as part of total holiday package, all-inclusive package including an offer proposed at the hotel, transport services or any other service related to the room booking, bookings made via opaque providers or mystery deal such as website where name of the hotel is not provided until after booking is made, rates offered on on-request websites that do not provide immediate hotel confirmations. A price of 1 (one) baht difference due to websites round up by various website providers due to different currency does not qualify for Best Rate Guarantee. Rate disparities attributed by currency exchange fluctuations are excluded from the guarantee. Best Rate Guarantee exclusions are unpublished rates such as group rates, corporate rates or negotiated rates, conference and seminar rates, specific promotional offers with promotion code, long stay term rate beyond 7 consecutive days, auction website rate, any prepaid rate that involves discount codes, vouchers, online and offline coupons and certificates, members rate under Centara 1 Card programs, Centara’s Seeing is Believing Rate and Centara Employee Rate.
  5. Best Rate Guarantee does not apply to existing reservations that are not booked through www.centarahotelsresorts.com website; any fees associated with cancelling a reservation made through a different channel are not responsible by Centra Hotels & Resorts.
  6. Best Rate Guarantee will be suspended during times where www.centarahotelsresorts.com website rates are not available due to an outage, a technical issue or a circumstance which is beyond Centara Hotels & Resorts’ reasonable control.
  7. Centara may deny claims where the applicable Centara Hotels & Resorts Hotel will no longer be operating as a Centara Hotel on the date of the stay.
  8. Centara Hotels & Resorts reserves sole, full right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Centara Hotels & Resorts reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.
  9. Centara Hotels & Resorts may at any time and without notice terminate or restrict a person’s ability to submit a claim under or otherwise benefit from the Best Rate Guarantee, if in its sole discretion Centara Hotels & Resorts determines that such person has the followings:
    1. submitted multiple invalid Best Rate Guarantee claims;
    2. acted in a manner inconsistent with applicable laws or ordinances and or acted in a fraudulent or abusive manner;
    3. fail to stay at Centara Hotels & Resorts Hotels after receiving approved Best Rate Guarantee Claims;
    4. breach any of these BRG Terms. Any disputes arising out of or related to the Best Rate Guarantee or these BRG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of the Thailand.
  10. Void where prohibited by law. Centara Hotels & Resorts reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee Terms and Conditions at anytime in its sole discretion and without prior notice.

Verification Process and Claim Handling

  1. Centara Hotels & Resorts will convert any competing rate offered in a different currency than the rate made available through the Centara Hotels & Resorts websites into the same currency as the rate offered on Centara Hotels & Resorts website. The exchange rate used will be the Centara Hotels & Resorts exchange rate in effect at the time of the initial reservation. Centara Hotels & Resorts reserves the right to refuse a claim, if the exchange rates used by both websites are different. Differences in the currency exchange rates are excluded from the offer.
  2. Following charges are included in rate comparison; booking fees, extra adult fees, fees for children, rollaway charges.
  3. The estimated value of value-added amenities such as free breakfast, tickets, gas coupons which may offer as part of a competing rate will be excluded from the rate comparison, and will not be provided by Centara Hotels & Resorts when honoring a lower rate.
  4. Centara Hotels & Resorts may deny claims where the difference between the Competing Rate and the rate on the Centara Hotels & Resorts website is less than one percent.
  5. Online Claim Form can be accessed on www.centarahotelsresort.com website. All required fields must be completed and the form validated. A completed online claim may be made within the 24 hours following the booking made. The claim submission must be processed before guest checks in and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, Best Rate Guarantee does not apply.
  6. After claim verified, Best Rate Guarantee will be granted if your claim meets all the conditions of application. An email will be sent with the reservation confirmation number as well as the new rate applicable. Should the claim does not meet the conditions of the Best Rate Guarantee, an email will be sent stating that the claim is invalid and guarantee does not apply. In case of cancellation on the reservation made on Centara Hotels & Resorts website, the sales terms and conditions stated at time of booking confirmation applies.

The form below will guide you through the process of submitting a Best Rate Guarantee claim.
Best Rate Guarantee claims must be submitted within 24 hours following your reservation. For last minute booking, please submit the Claim Form at least 72 hours before you arrival at the hotel.
We will respond to your claim within 72 hours during normal business hours (Monday to Friday, 8:30am 6:00pm ICT – Indochina Time).
All fields marked with an asterisk (*) are mandatory.

Guest Contact Information > Contact Information

Centara Hotels & Resorts Reservation Information

(Please include any additional comments which may help review your claim)

Competing Rate Information

(must be non-Centara)
File size limit to 2MB
Disclaimer: Here at Centara Hotels & Resorts we take your privacy seriously and will only use your personal information to contact you with regard to the claim you are submitting to us. Your personal details will neither be shared with third parties nor used for other purpose.