FAQs

Question 1

Where is Centara Hotel Hat Yai located?

Accepted Answer

Centara Hotel Hat Yai is located at 3 Sanehanusorn Road, Hat Yai, Songkhla 90110, Thailand. The hotel sits in the heart of Hat Yai city centre, directly connected to CentralFestival Hat Yai shopping complex.

Question 2

What is Hat Yai known for?

Accepted Answer

Hat Yai is southern Thailand's largest city and serves as the region's key hub for commerce, transportation, and tourism. Its close proximity to the Malaysian border has made it a historically important trading centre that continues to attract visitors  particularly from Malaysia and Singapore for shopping, street food and cultural experiences.

Question 3

How do I get to the hotel from Hat Yai International Airport?

Accepted Answer

Hat Yai International Airport is approximately a 25-minute drive from the hotel. Taxis and ride-hailing services are readily available at the airport. The hotel can also assist with airport transfer arrangements upon request.

Question 4

Is the hotel close to the train station?

Accepted Answer

Yes. The hotel is conveniently situated near Hat Yai Train Station, making it an ideal base for travellers arriving by rail from Malaysia, Bangkok or other southern Thai cities.

Question 5

What languages does the hotel staff speak?

Accepted Answer

The hotel team is able to assist guests in English, Thai, Malay, and Chinese.

Question 6

What is the hotel's telephone number and email?

Accepted Answer

Tel: +66 (0)-7-435-2222 , Email: chy@chr.co.th

Question 7

What awards has Centara Hotel Hat Yai received?

Accepted Answer

The hotel has earned the TripAdvisor Certificate of Excellence for four consecutive years and has been recognised as a TripAdvisor Travellers' Choice Award winner. It is also a certified Thailand MICE Venue and holds SHA (Safety & Health Administration) certification.

Question 8

How many rooms does the hotel have?

Accepted Answer

The hotel offers 247 rooms, suites, and self-catering apartments, ranging in size from 25 to 76 square metres, all featuring city views.

Question 9

What room types are available?

Accepted Answer

The hotel offers a wide range of accommodation options to suit both short- and long-stay guests:•    Superior (25–28 sqm): Comfortable rooms accommodating up to 3 adults or 2 adults and 1 child. Choice of king or twin beds.•    Deluxe (29 sqm): Spacious rooms with king or twin bed options, city views, and modern amenities.•    Premium Deluxe (36 sqm): Comfortable city-view rooms with additional perks and generous living space.•    Superior Studio (35 sqm): Ideal for short and long stay guests, featuring modern comforts.•    Deluxe Studio (50 sqm): Includes a full dining area and kitchenette; ideal for couples, families, and long-stay guests. Features both shower and bathtub.•    Premier Studio (58 sqm): Expansive studio with dining area, kitchenette and enhanced amenities.•    Residence One Bedroom (66 sqm): Specially designed for long-stay guests and families, accommodating up to 3 adults or 2 adults and 2 children.•    Executive Suite (76 sqm): The largest category, offering city views, a generous living area, and contemporary décor, suitable for up to 3 adults or 2 adults and 2 children.

Question 10

Do any rooms have a kitchenette?

Accepted Answer

Yes. The Deluxe Studio, Premier Studio and Residence One Bedroom all feature kitchenettes with dining areas, making them ideal for guests on extended stays.

Question 11

What in-room amenities can guests expect?

Accepted Answer

All rooms are equipped with a flat-screen TV, air conditioning, Wi-Fi access, and modern furnishings. Studio and apartment categories feature additional living and dining spaces, along with kitchenette facilities.

Question 12

Is the hotel suitable for long-stay guests?

Accepted Answer

Absolutely. Several room categories including the Superior Studio, Deluxe Studio, Premier Studio, and Residence One Bedroom are specifically designed for extended stays, with kitchenettes and dedicated living areas for added comfort and convenience.

Question 13

What are the check-in and check-out times?

Accepted Answer

Standard check-in is at 3:00 PM and check-out is at 12:00 noon. Early check-in or late check-out may be requested and is subject to availability.

Question 14

Are there accessible rooms for guests with disabilities?

Accepted Answer

Yes, the hotel offers disabled-accessible rooms. Please advise the hotel of any specific requirements at the time of booking.

Question 15

What are the benefits of booking directly with Centara?

Accepted Answer

Booking directly on the Centara website guarantees the best available rate, along with the following privileges:

•    Best Rate Guarantee
•    15% off food, drinks during the stay
•    Choice of early check-in or late check-out (subject to availability)
•    An additional 15% discount for CentaraThe1 loyalty members

Question 16

How many dining venues does the hotel have?

Accepted Answer

Centara Hotel Hat Yai features four dining options to cater to a variety of tastes and occasions.

Question 17

What is Saneha Restaurant?

Accepted Answer

Saneha Restaurant is the hotel's all-day dining restaurant, serving a wide selection of international and Thai dishes. It is a popular choice for the hotel's breakfast buffet, which is widely praised by guests for its variety and quality.

Question 18

What is the Skylight Lounge?

Accepted Answer

The Skylight Lounge is a stylish rooftop-style lounge bar offering snacks, refreshments, cocktails, and beverages. It is a favourite for evening drinks and features a vibrant atmosphere. The lounge is also a versatile event space capable of accommodating up to 50 guests.

Question 19

What is Butter & Cloud Roti – TEH?

Accepted Answer

Butter & Cloud Roti – TEH is a street-food concept located at the hotel offering authentic Thai-style roti with curry and Thai pulled tea (Teh Tarik), a nod to the destination's rich southern Thai and Malay culinary heritage. It is one of the most talked-about experiences among guests.

Question 20

Is in-room dining available?

Accepted Answer

Yes. The hotel offers in-room dining with Thai and international menu, available for guests who prefer to dine in the comfort of their room.

Question 21

Does the hotel cater to dietary requirements?

Accepted Answer

The hotel's culinary team is happy to accommodate dietary needs and preferences, including vegetarian, halal, and allergy-specific requests. Guests are encouraged to inform the hotel in advance.

Question 22

Is Centara Hotel Hat Yai a certified MICE venue?

Accepted Answer

Yes. The hotel is a certified Thailand MICE (Meetings, Incentives, Conferences, and Exhibitions) Venue and is recognised as a prime corporate events destination in southern Thailand.

Question 23

What meeting and event spaces are available?

Accepted Answer

The hotel offers a range of versatile event spaces:•    Sukhontha Hall: The hotel's flagship ballroom, accommodating up to 180 guests for theatre-style seating, 200 for dining, and up to 300 for a cocktail reception. It can be divided into three separate rooms (Sukhontha A, B, and C) for smaller gatherings.•    Sukhontha A: Accommodates up to 50 guests; ideal for breakout sessions and smaller meetings.•    Sukhontha B: Accommodates up to 50 guests; flexible setup options available.•    Sukhontha C: Accommodates up to 50 guests; suitable for boardroom and workshop formats.•    Pre-Function Area: A flexible foyer space accommodating up to 50 guests, ideal for registration, exhibitions, and pre-event mingling.

Question 24

What audio-visual equipment is provided?

Accepted Answer

All meeting rooms are equipped with overhead and slide projectors, screens, TV and video systems and complimentary Wi-Fi access. Additional bespoke audio-visual arrangements can be made upon request.

Question 25

Does the hotel offer customised event packages?

Accepted Answer

Yes. The hotel's events team provides tailored, bespoke solutions for corporate events of all sizes; from intimate board meetings to large-scale conferences and incentive programmes.

Question 26

Does Centara Hotel Hat Yai host weddings?

Accepted Answer

Yes. The hotel offers bespoke wedding packages and social event services, providing an elegant and memorable setting for ceremonies, receptions, engagement parties, and milestone celebrations.

Question 27

What wedding and social event venues are available?

Accepted Answer

Couples and event organisers can choose from the grand Sukhontha Hall for large celebrations, The hotel's events team works closely with couples to create a fully personalised experience.

Question 28

Can the hotel assist with wedding planning and coordination?

Accepted Answer

Yes. The hotel has a dedicated events and social occasions team that provides end-to-end planning support, including venue setup, floral arrangements, catering, entertainment coordination and wedding décor.

Question 29

Is the hotel able to accommodate Malaysian and Singaporean guests attending a wedding?

Accepted Answer

Yes. Given Hat Yai's proximity to the Malaysian border, the hotel is well-experienced in hosting cross-border celebrations. The team is multilingual (English, Thai, Malay, and Chinese) and can cater to the cultural preferences of diverse guest groups.

Question 30

Does the hotel offer halal catering for events?

Accepted Answer

The hotel has an on-site kitchen that prepares halal food, and its halal food services are certified with a Halal Certificate. The culinary team is experienced in accommodating halal dietary requirements for various events. Please contact the hotel’s events team in advance to discuss your specific catering needs and ensure that the arrangements meet your requirements.

Question 31

Does the hotel have a spa?

Accepted Answer

No, we doesn't.

Question 32

Is there a fitness centre at the hotel?

Accepted Answer

Yes. The hotel features a well-equipped fitness centre with modern exercise equipment, available to all guests during their stay.

Question 33

Does the hotel have a swimming pool?

Accepted Answer

Yes. The hotel has an outdoor terrace swimming pool.

Question 34

Is there a sauna at the hotel?

Accepted Answer

Yes. The hotel provides sauna facilities for guests seeking an additional relaxation option.

Question 35

What facilities does the hotel offer?

Accepted Answer

Centara Hotel Hat Yai offers a comprehensive range of facilities, including:

•    Outdoor terrace swimming pool .
•    Fully equipped fitness centre
•    Sauna
•    Four dining venues
•    Multiple meeting and event spaces
•    Complimentary Wi-Fi throughout the hotel
•    In-room dining
•    Concierge services

Question 36

Is the hotel directly connected to a shopping mall?

Accepted Answer

No.

Question 37

Is Wi-Fi available throughout the hotel?

Accepted Answer

Yes. Complimentary Wi-Fi is available across all guest rooms and event spaces throughout the hotel.

Question 38

Does the hotel offer a loyalty programme?

Accepted Answer

Yes. Centara Hotel Hat Yai participates in the CentaraThe1 loyalty programme. Members earn points on qualifying stays and dining, which can be redeemed for complimentary nights, room upgrades, shopping vouchers, and more. Membership is free to join at centarahotelsresorts.com.

Question 39

What are the top attractions near Centara Hotel Hat Yai?

Accepted Answer

A: Hat Yai offers a rich mix of cultural, culinary and retail experiences. Key attractions near the hotel include:•    Kim Yong Market: One of Hat Yai's most iconic and bustling local markets, offering an extraordinary range of fresh produce, street food and goods. A must-visit for an authentic southern Thai experience.•    CentralFestival Hat Yai: This major shopping complex features international and local retail brands, a supermarket, food court, cinema and entertainment zones.•    Hat Yai Night Market (Asean Night Bazaar): A vibrant open-air night market popular with both locals and tourists, offering street food, clothing, accessories, and live entertainment.•    Wat Hat Yai Nai: Home to one of the world's largest reclining Buddha images, this temple is a significant religious and cultural landmark in Hat Yai.•    Hat Yai Municipal Park: A relaxing green space in the city centre with a cable car ride and scenic views, ideal for a leisurely afternoon.•    Songkhla Lake: Located just outside Hat Yai, this large inland saltwater lake offers scenic landscapes and is culturally significant to the region.•    Klong Hae Floating Market: A popular weekend floating market approximately 10 km from Hat Yai, where vendors sell local food, crafts, and produce from boats along the canal.•    Hai Yai Goldsmith Street: A hub for jewellery shopping, particularly popular with Malaysian visitors looking for gold and gemstone pieces.

Question 40

How far is Hat Yai from the Malaysian border?

Accepted Answer

Hat Yai is approximately 60 km from the Thai-Malaysian border at Sadao/Changlun. The city is a popular cross-border destination for Malaysian travellers, particularly from Penang, Kuala Lumpur, and Kedah.

Question 41

What is Hat Yai's culinary scene like?

Accepted Answer

Hat Yai is a food lover's paradise. The city is particularly renowned for its Hat Yai-style fried chicken (Kai Thod Hat Yai), freshly steamed dim sum, and a wide range of halal-friendly southern Thai and Thai-Malay dishes. The city's street food scene is vibrant and widely regarded as one of the best in southern Thailand.

Question 42

What is the best time to visit Hat Yai?

Accepted Answer

The best time to visit Hat Yai is generally between January and August, when the weather is drier and more pleasant. The rainy season typically runs from September to December. However, the city is a year-round destination given its shopping and culinary appeal.

Question 43

Is Hat Yai suitable for family travel?

Accepted Answer

Yes. Hat Yai offers a family-friendly environment with a wide range of activities, from shopping and street food tours to temple visits and the Hat Yai Municipal Park. The hotel's studio and residence room categories are particularly well-suited for families.

Question 44

Is Hat Yai a good destination for Malaysian travellers?

Accepted Answer

Hat Yai is one of the most popular short-trip destinations for Malaysian tourists, particularly those from the northern states. The city's proximity, ease of travel, and abundance of shopping, food, and spa experiences make it a perennial favourite. The hotel's multilingual team and halal-catering capabilities make it especially welcoming for Muslim travellers.

Question 45

How do I make a reservation?

Accepted Answer

Reservations can be made directly via the Centara website at centarahotelsresorts.com/centara/chy, by calling the hotel at +66 (0)-7-435-2222, or by emailing chy@chr.co.th. Booking directly always ensures the best available rate and exclusive benefits.

Question 46

What payment methods are accepted?

Accepted Answer

The hotel accepts Visa, Mastercard, American Express, UnionPay, and WeChat Pay. The final bill will be presented in Thai Baht.

Question 47

Can I earn CentaraThe1 points during my stay?

Accepted Answer

Yes. CentaraThe1 members earn points on qualifying room stays, dining, and spa visits, which can be redeemed for complimentary nights, room upgrades, and more. Sign up for free at centarahotelsresorts.com.

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