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A MESSAGE FOR OUR GUESTS: COVID-19 UPDATE
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As the world prepares to travel again, we at Centara Hotels & Resorts have recalibrated our health and hygiene procedures to support new travel norms and provide complete reassurance and confidence to guests.

Reflecting our commitment to elevated safety protocols, we have launched Centara Complete Care, a programme developed in close collaboration with Ecolab, a global leader in water and hygiene technologies, and Swiss firm SGS, the world’s leading inspection, verification, testing and certification company

In partnership with

A newly assigned team of Hygiene and Quality Managers have been tasked with the implementation and monitoring of the comprehensive 12-pronged action plan which follows guidelines set by the World Health Organisation (WHO), the World Travel and Tourism Council (WTTC) and local health authorities in the six countries we are present.

To all our guests, partners and colleagues, we look forward to welcoming you back with the same Centara hospitality and care you know and trust, supported with the highest standards of health and wellbeing.

Social Distancing

Appropriate spacing will be maintained to avoid close gatherings between guests, and between staff and guests. This includes the reconfiguration of seating in public areas and the delivery of in-room dining and luggage to guest room doors only.

Health & Hygiene Practices

The temperature of all staff, visitors and guests arriving at the hotel via all entrances and entering the spa, will be checked. Face masks will be worn by all service staff, and sanitising hand gel dispensers will be made readily available.

Enhanced Sanitisation

The enhanced cleaning protocols will include the increased sanitation frequency of all public areas, including washrooms, lifts, and other high-touch point areas. All cleaning agents are EPA-approved and a hi-tech electrostatic disinfection spray ensures guest rooms, corridors, restaurants, and other areas are sanitised regularly.

Check-in and -out

All front desk staff will sit at least 1.5 metres apart, and wherever possible, privacy screens will be installed. The registration process includes health check forms, and cashless payment options will be offered.

Rooms

Housekeeping staff, wearing protective face masks and disposable plastic gloves, will ventilate and clean rooms when guests have vacated the space, paying particular attention to high-touch points such as remote controls and door handles. All drinking glasses will be sanitised with a cleaning machine. Sanitising will be placed in the room or available on request.

Dining

In order to respect social distancing, seating in restaurants will be reduced and re-arranged. All tabletop items will be sanitised between each sitting. Self-service will be restricted; instead, buffet offerings at the restaurant and Club Lounge will be served at the table.

Fitness & Pool

Chlorine levels at the pool will be periodically monitored for maximum efficacy. Sun loungers and fitness equipment will be rearranged and spaced at least 1.5 metres apart. Sports and fitness centre equipment, as well as sun loungers, will be sanitised after every use.

Spa

Only single guest spa treatments will be permitted, with steams, saunas and Hammams off limits for the time being. Treatment rooms and all equipment are carefully sanitised after each session.

Kids’ Club

Playroom staff will be thoroughly trained to follow enhanced cleaning protocols, with toys and equipment sanitised every 15 minutes. Ball pits and other high-touch amenities in the Kids’ Club will be removed.

Events

Seating arrangements will be made to respect safe distancing, and after every event, meeting rooms will be sprayed with specialised electrostatic disinfection solution, using cutting-edge technology to sanitise all surfaces. All event attendees will be required to wear face masks.

Training & Personnel

All staff will be trained in Centara’s updated cleaning and sanitisation protocols. The same vigorous standards will apply to back of house and any other third-party concessionaries such as the tour desk. Hotel staff teams will also be re-organised to minimise cross-contamination.

Accreditation & Monitoring

Dedicated Hygiene Managers have been appointed to monitor, record and implement all changes across all hotels. All health and hygiene procedures are prepared in collaboration with ECOLAB, the global leader in hygiene technologies, and certified by SGS, the world’s leading inspection, verification, testing, and certification specialists.

For nearly four decades, we have prided ourselves on delivering the highest levels of care and establishing Centara as The Place to Be for our diverse audiences – one that is welcoming, inspiring, and above all, safe.

By adhering to the highest standards of cleanliness and safety, and with revamped protocols certified by global leaders in hygiene, we are amplifying our pledge with Centara Complete Care to ensure the continued wellbeing of our team members, guests, and local communities.

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