FAQs

Question 1

Where is Centara Muscat Hotel Oman located?

Accepted Answer

The hotel is in Ghala Heights, part of the Al Ghala business district in Muscat. The full address is Building No. 352, Way No. 5003, Ghala Heights, Wilayat Bausher, Muscat, Sultanate of Oman (PO Box 3564, Postal Code 112).

Question 2

What kind of hotel is it?

Accepted Answer

Centara Muscat Hotel Oman is a contemporary 4-star city hotel with 152 rooms and suites. It opened in May 2017 as Centara's first hotel in the Middle East. It suits both business and leisure travellers.

Question 3

How far is the hotel from Muscat International Airport?

Accepted Answer

The airport is about 10 km away, typically a 10 to 15-minute drive depending on traffic.

Question 4

Does the hotel offer airport transfers?

Accepted Answer

Yes. A 24-hour airport shuttle is available on request. Please book in advance with the hotel.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 2:00pm and check-out is by 12:00pm (noon). Guests who book directly on the Centara website can choose early check-in or late check-out, subject to availability at check-in.

Question 6

Is there a minimum age to check in?

Accepted Answer

The minimum check-in age is 21.

Question 7

Is parking available?

Accepted Answer

Yes. Self-parking on site is complimentary. Wheelchair-accessible parking is available and height restrictions apply.

Question 8

Is Wi-Fi free?

Accepted Answer

Yes. Complimentary Wi-Fi is available in all rooms and public areas.

Question 9

Does the hotel serve alcohol?

Accepted Answer

No. Alcohol is not served at the hotel. The restaurants offer a wide range of mocktails, fresh juices and speciality drinks.

Question 10

Are pets allowed?

Accepted Answer

No. Pets and service animals are not permitted.

Question 11

Is there a prayer room?

Accepted Answer

Yes. A prayer room is located on the first floor.

Question 12

Are children welcome?

Accepted Answer

Yes. Children are welcome. The hotel has a children's pool and babysitting can be arranged on request. Extra beds are available for a fee, subject to room type.

Question 13

What languages do the team speak?

Accepted Answer

The team speaks many languages, including Arabic, English, Hindi, Urdu, Tamil, Filipino, Thai, Chinese, French, German, Italian and Russian.

Question 14

What are the benefits of booking direct?

Accepted Answer

Guests who book on the Centara website receive the Best Rate Guarantee, 15% off food, drinks and spa, and a choice of early check-in or late check-out (subject to availability). CentaraThe1 members also receive exclusive discounts on the best public rates. Membership is free.

Question 15

How can I contact the hotel?

Accepted Answer

Call +968 2423 6600 or email cmo@chr.co.th.

Question 16

How many rooms does the hotel have?

Accepted Answer

The hotel has 152 rooms and suites across three categories. Each has large windows, natural light and a calm, neutral design.Room typeSize (sqm)Bed optionsNumber of roomsMaximum occupancyDeluxe Room32 to 33King or twin1203 adults, or 2 adults and 1 childPremier Room30 to 33King253 adults, or 2 adults and 1 childExecutive Suite52King73 adults, or 2 adults and 1 child

Question 17

What amenities are in the rooms?

Accepted Answer

All rooms include individually controlled air-conditioning, a flat-screen smart TV with satellite channels, a minibar, tea and coffee making facilities, an in-room safe, a hairdryer, bathrobes and free Wi-Fi. Housekeeping is daily, with nightly turndown service.

Question 18

Which rooms have a bathtub?

Accepted Answer

The Executive Suite has both a bathtub and a separate shower. Deluxe and Premier Rooms have a shower.

Question 19

What makes the Executive Suite different?

Accepted Answer

At 52 sqm, the Executive Suite offers a separate living room, a king-size bed and a bathroom with bathtub and shower. It suits longer stays, small families and business travellers who need extra space.

Question 20

What is Premium Class?

Accepted Answer

Premium Class gives guests access to the top-floor Premium Lounge, with complimentary meals and a quieter space to work or relax.

Question 21

Are there rooms for guests with disabilities?

Accepted Answer

Yes. Accessible Premier Rooms are available. Please mention any needs when booking so the team can prepare.

Question 22

Are there twin-bed rooms?

Accepted Answer

Yes. Deluxe Rooms are available with twin beds.

Question 23

Are there interconnecting rooms?

Accepted Answer

Interconnecting rooms are available on request, subject to availability. Please contact the hotel before arrival.

Question 24

Can I add an extra bed?

Accepted Answer

Yes. Extra beds are available in all room types for a fee. Baby cots may be limited, so please check with the hotel in advance.

Question 25

What do the rooms overlook?

Accepted Answer

Rooms face the city, with views over Muscat's streets and the surrounding Al Hajar mountains.

Question 26

What dining options are available at the hotel?

Accepted Answer

The hotel has two restaurants and 24-hour in-room dining.VenueCuisineLocationSeatsOpening hoursTiptaraThai, international and localGround floor70Breakfast 6:30am to 10:30am, lunch 12:00pm to 3:00pm, dinner 6:00pm to 10:30pmThe RoofBarbecue, Middle Eastern, Thai and international9th floor1005:00pm to 11:00pmIn-room diningThai and internationalAll rooms-24 hours

Question 27

Where is breakfast served?

Accepted Answer

Breakfast is served at Tiptara from 6:30am to 10:30am. It includes continental, Asian and halal options.

Question 28

What is Tiptara?

Accepted Answer

Tiptara is the hotel's all-day dining restaurant. Its à la carte menu features Thai, international and local favourites, including child-friendly dishes. Guests can dine indoors or al fresco.

Question 29

What is The Roof?

Accepted Answer

The Roof is a casual rooftop restaurant on the 9th floor with city views. It serves barbecued meats and seafood, mezze, speciality drinks and creative mocktails. It also hosts private events.

Question 30

Is the food halal?

Accepted Answer

The hotel serves halal options. Please speak to the team about specific dietary needs.

Question 31

Are vegetarian and other dietary needs catered for?

Accepted Answer

Yes. Vegetarian dishes are available, and the kitchen can adapt dishes for allergies and dietary preferences on request.

Question 32

Is in-room dining available at night?

Accepted Answer

Yes. In-room dining is available 24 hours a day.

Question 33

Do I need to reserve a table?

Accepted Answer

Reservations are recommended for dinner at The Roof, especially on weekends. Call +968 2423 6600 or email cmo@chr.co.th.

Question 34

Do hotel guests get a dining discount?

Accepted Answer

Guests who book directly on the Centara website receive 15% off food and drinks during their stay.

Question 35

What meeting and event spaces does the hotel offer?

Accepted Answer

The hotel has six indoor venues on the first floor and an outdoor rooftop terrace. The largest indoor space is the 237 sqm Banquet Hall, which hosts up to 250 guests for a cocktail reception.VenueArea (sqm)TheatreClassroomBanquetCocktailCabaretBanquet Hall237220120130250-Orchid 114650306011030Orchid 29035204660-Phuket (conference room)644422---Chiang Mai342512---Samui342512---Rooftop Terrace (outdoor)440--150250-Indoor venues have a 2.75 m ceiling height.

Question 36

Is there a boardroom for small meetings?

Accepted Answer

Yes. The Chiang Mai and Samui rooms suit small meetings and interviews for up to 25 guests theatre-style.

Question 37

Can the hotel host outdoor events?

Accepted Answer

Yes. The Rooftop Terrace is ideal for barbecues, receptions and private parties, with views across the city towards the Gulf of Oman.

Question 38

What types of events can the hotel host?

Accepted Answer

The hotel hosts conferences, training sessions, product launches, team-building events, social gatherings, birthdays and weddings.

Question 39

Is the hotel close to the convention centre?

Accepted Answer

Yes. Oman Convention and Exhibition Centre is about 8 km away, roughly a 10-minute drive. This makes the hotel convenient for exhibitors and delegates.

Question 40

Is Wi-Fi available in the meeting rooms?

Accepted Answer

Yes. Complimentary Wi-Fi is available throughout the hotel, including all meeting spaces. A business centre is also available.

Question 41

Is catering available for events?

Accepted Answer

Yes. The banqueting team can arrange coffee breaks, working lunches, buffets and set menus, including Thai, Middle Eastern and international dishes.

Question 42

Can I get room rates for event delegates?

Accepted Answer

Yes. Group room rates can be arranged for events. Please ask the events team when requesting a proposal.

Question 43

How do I request a proposal?

Accepted Answer

Submit a request through the Centara website or contact the events team at +968 2423 6600 or cmo@chr.co.th. The events sales office is open Monday to Friday, 8:30am to 6:00pm (Gulf Standard Time).

Question 44

Does the hotel have a spa?

Accepted Answer

Yes. SPA Cenvaree is Centara's signature spa brand. The intimate spa offers massages and skin treatments that blend Thai and Arabian techniques.

Question 45

What treatments are available?

Accepted Answer

Treatments include traditional Thai massage, aromatherapy and other therapeutic massages, facials, body scrubs and body treatments. Couples' packages are also available.

Question 46

Are there couples' treatment rooms?

Accepted Answer

Yes. The spa has four treatment rooms, including private couples' rooms with a Jacuzzi.

Question 47

What are the spa's opening hours?

Accepted Answer

The spa is open daily from 10:00am to 9:00pm.

Question 48

How do I book a spa treatment?

Accepted Answer

Book online through the SPA Cenvaree website or call +968 2423 6660. Advance booking is recommended, especially in the evening.

Question 49

Can children use the spa?

Accepted Answer

Guests under 16 must be accompanied by an adult.

Question 50

Is there a swimming pool?

Accepted Answer

Yes. The hotel has a rooftop swimming pool with city views, plus a separate children's pool.

Question 51

Is there a gym?

Accepted Answer

Yes. A fully equipped fitness centre is available to hotel guests.

Question 52

What attractions are close to the hotel?

Accepted Answer

The hotel sits between the airport and the old city, so most of Muscat's highlights are within a short drive. Drive times below are approximate and depend on traffic.AttractionWhat it isApprox. driveSultan Qaboos Grand MosqueOman's landmark mosque, open to non-Muslim visitors5 to 10 minutesMuscat Grand MallShopping, dining and cinema5 minutesOman Convention and Exhibition CentreMajor venue for exhibitions and conferences10 minutesMuscat International AirportMain international airport10 to 15 minutesAl Mouj Muscat and The Wave MarinaWaterfront dining, marina and Almouj Golf15 minutesRoyal Opera House MuscatOpera, concerts and performing arts15 minutesQurum BeachPopular city beach and seafront walk15 minutesMall of Oman and Muscat City CentreLarge shopping malls with family entertainment15 minutesMuttrah Souq and CornicheTraditional market and seafront promenade20 to 25 minutesOld Muscat (Al Alam Palace, Bait Al Zubair Museum)Historic royal quarter and museum25 to 30 minutes

Question 53

Can non-Muslims visit the Sultan Qaboos Grand Mosque?

Accepted Answer

Yes. Non-Muslim visitors are welcome from Saturday to Thursday, usually between 8:00am and 11:00am. It is closed to visitors on Fridays, and hours may change during Ramadan and public holidays. Entry is free.

Question 54

What should I wear to the Grand Mosque?

Accepted Answer

Modest dress is required. Shoulders, arms and legs must be covered. Women must also cover their hair with a headscarf.

Question 55

Is the hotel close to the beach?

Accepted Answer

The hotel is not on the beach, but Qurum Beach and the Al Mouj waterfront are about a 15-minute drive away.

Question 56

Are there golf courses nearby?

Accepted Answer

Yes. Ghala Golf Club, Muscat Hills Golf & Country Club and Almouj Golf at The Wave are all within easy reach.

Question 57

What day trips can I take from the hotel?

Accepted Answer

Popular day trips include Nizwa Fort and Souq (about 1.5 hours), Wadi Shab (about 2 hours) and desert safaris in the Wahiba Sands (about 2.5 to 3 hours). The front desk can help arrange tours and transport.

Question 58

Can the hotel arrange tours and car hire?

Accepted Answer

Yes. The team can help arrange city tours, desert safaris, dhow cruises and car hire. Please ask at the front desk.

Question 59

Are there restaurants within walking distance?

Accepted Answer

Yes. Several local cafés and restaurants serving Indian, Turkish and Middle Eastern food are within a short walk or drive.

Members Get More

Visit Muscat

Centara Muscat Hotel Oman

Al Hail Waves Hotel Managed by Centara

Get more with

Members Get More

FAQs

Visit Muscat

Centara Muscat Hotel Oman

Al Hail Waves Hotel Managed by Centara

CMO - Frequently Asked Questions

FAQs