FAQs

Question 1

Where is the Centara Ao Nang Beach Resort & Spa Krabi located?

Accepted Answer

981 Moo 2, Tambon Ao Nang, Amphur Muang, Krabi

Question 2

How many rooms does the resort have, and what categories are available?

Accepted Answer

The resort has 179 rooms across nine categories:Room categorySizeMax adultsMax childrenNotable featureDeluxe40 sqm32King bed or two double beds; resort viewDeluxe Ocean View40 sqm32Terrace with views over Ao Nang BayPremier47 sqm32Views of the main swimming pool, with terraceDeluxe Pool Access47 sqm32Located near the main pool, floor-to-ceiling windowsPremium Deluxe49 sqm32Pool view, balcony, tastefully decorated living areaFamily Residence52 sqm22Overlooks main pool, terrace with daybed, bunk beds on requestFamily Residence Pool Access60 sqm22Near main pool, kids' pool and waterslide; terrace with daybedPremium Deluxe Pool Terrace57 sqm32Private plunge pool on terrace, seating areaPremium Deluxe Pool Corner70 sqm32Largest private pool at 20 sqm, airy living areas

Question 3

Which rooms are best suited for families?

Accepted Answer

The Family Residence and Family Residence Pool Access rooms are purpose-built for families, with bunk beds available on request and generous living space. These rooms are located near the main pool, kids' pool and waterslide, making it easy to move between the room and the resort's family facilities. Free cribs and infant beds are also available on request across most room categories.

Question 4

Do any rooms have a private pool?

Accepted Answer

Yes. Two categories include a private plunge pool on the room's own terrace: Premium Deluxe Pool Terrace (57 sqm) and Premium Deluxe Pool Corner (70 sqm, with a 20 sqm pool, the largest private pool offering at the resort).

Question 5

What is the maximum occupancy per room?

Accepted Answer

Occupancy varies by category, generally up to 3 adults or 2 adults plus 2 children in the Deluxe, Premier and Premium Deluxe categories and up to 2 adults plus 2 children in the Family Residence categories. Exact occupancy should always be confirmed at the time of booking, as it depends on bedding configuration selected.

Question 6

What bedding configurations are available?

Accepted Answer

Most categories offer a choice of one king-size bed, two double beds with family friendly rooms also having a , confirmed at the time of booking subject to availability.

Question 7

Do rooms have sea views?

Accepted Answer

Yes, the Deluxe Ocean View category offers views over Ao Nang Bay from a private terrace. Most other categories offer resort, garden or pool views; guests wanting a confirmed sea view should book the Deluxe Ocean View category specifically.

Question 8

Are connecting rooms available for larger families or groups?

Accepted Answer

Yes, connecting rooms are available, which is useful for extended families or groups of friends travelling together who want adjoining rooms with an internal connecting door.

Question 9

Is the resort accessible for guests with disabilities (PWD-friendly)?

Accepted Answer

Yes, the resort includes PWD-friendly features designed to accommodate guests with mobility needs. Guests with specific accessibility requirements are encouraged to contact the resort directly ahead of arrival to confirm room configuration and facilities.

Question 10

What is check-in and check-out time?

Accepted Answer

Check-in is from 3:00 PM and check-out is by 12:00 noon. Early check-in or late check-out may be available subject to availability, and this is offered as one of the Book Direct benefits for guests booking directly through the Centara website.

Question 11

Is Wi-Fi included in the room rate?

Accepted Answer

Yes, complimentary Wi-Fi is available throughout the resort, including in all guest rooms.

Question 12

Is a fridge and TV included in the room?

Accepted Answer

Yes, all rooms include a refrigerator and a flat-screen television as standard.

Question 13

How many restaurants and bars does the resort have?

Accepted Answer

Four dining and drinking venues, plus 24-hour in-room dining.

Question 14

What are the exact operating hours for each outlet?

Accepted Answer

OutletCuisineFloorOperating hoursVeranda All Day DiningThai, Asian, European buffet and a la carteGround floor06:30 - 10:30 (breakfast), 11:00 - 22.30 hrs. (dinner)Sands Beach ClubThai and international, seafoodFirst floor11:00 – 22.30 hrs.Coco Pool BarSnacks and refreshmentsGround floor08.00 –18:00 hrs.In-Room DiningThai specialities and internationalN/A24 hoursOperating hours may vary seasonally; guests are encouraged to confirm current hours with the resort directly or via the concierge upon arrival.

Question 15

Tell me more about each restaurant.

Accepted Answer

•    Veranda All Day Dining — The resort's main restaurant, offering an international buffet and a la carte menu spanning Thai, Asian and European cuisine. Guests can dine semi-outdoors, in the glasshouse or on the terrace, making it the primary breakfast venue as well as a lunch and dinner option.•    Sands Beach Club — Beachfront dining on the first floor with Thai and international fare, including barbecued seafood, tapas and pizza, paired with cocktails and views over the Andaman Sea.•    Coco Pool Bar — A swim-up bar set at the main pool, offering light snacks, cocktails and refreshments, enjoyable poolside, on the terrace, or at the swim-up counter.•    In-Room Dining — Available 24 hours a day, covering Thai specialities and international dishes, deliverable to the room or a private pool terrace.

Question 16

Is breakfast included in the room rate?

Accepted Answer

This depends on the rate plan booked. Many rate plans include daily breakfast at Veranda All Day Dining (served 06:30–10:30); guests should check their specific booking confirmation or ask their booking channel to confirm.

Question 17

Are there dining options suitable for children and families?

Accepted Answer

Yes. Veranda All Day Dining's buffet format is well suited to families with varying tastes, and children's menus or portions are typically available on request across the resort's outlets.

Question 18

Can dietary requirements (halal, vegetarian, allergies) be accommodated?

Accepted Answer

Guests with dietary requirements, allergies or preferences are encouraged to inform the resort in advance or notify restaurant staff directly, so the culinary team can prepare accordingly.

Question 19

Is there a beachfront dining option?

Accepted Answer

Yes, Sands Beach Club is positioned directly by the beachfront pool and Ao Nang Beach, offering dining and drinks with sea views.

Question 20

Which outlet is best for a swim-up bar experience?

Accepted Answer

The Coco Pool Bar offers swim-up bar counter service at the main pool.

Question 21

Is alcohol served at the resort?

Accepted Answer

Yes, cocktails, wine and other beverages are available at the resort's bars, including the  Coco Pool Bar and Sands Beach Club.

Question 22

How do I reserve a table?

Accepted Answer

Tables at Sands Beach Club, Veranda All Day Dining, Beach Bar and Coco Pool Bar can be reserved via the resort's online reservation form, by calling the main resort line at +66 (0)-7-581-5999 and requesting the relevant extension, or by emailing the resort directly.

Question 23

Does the resort have a spa?

Accepted Answer

Yes. The hotel is home to Let’s Relax Spa, an independently operated spa offering a range of modern and traditional holistic treatments in a peaceful, intimate setting.

Question 24

How many treatment rooms does the spa have?

Accepted Answer

Let's Relax  Spa at this resort has five treatment rooms, catering to both single guests and couples.

Question 25

What is the spa's design concept?

Accepted Answer

The design is modern and minimalist, aiming for a tranquil, uncluttered atmosphere.

Question 26

What kind of treatments are available?

Accepted Answer

The spa menu spans traditional Thai body massage, reflexology, aromatherapy massage, and a range of therapeutic skin treatments and body rituals.

Question 27

Do I need to book a spa treatment in advance?

Accepted Answer

Advance booking is recommended, particularly during peak travel periods, to secure preferred treatment times and specific therapists if requested. Bookings can be made through the resort's spa reception, concierge, or in advance of arrival.

Question 28

Is the spa suitable for couples?

Accepted Answer

Yes, the spa's five treatment rooms are designed to accommodate both single guests and couples wanting to be treated together.

Question 29

Is there a fitness centre in addition to the spa?

Accepted Answer

Yes, the resort has a fitness centre for guests who want to maintain their workout routine during their stay.

Question 30

Does the resort have facilities for meetings and events?

Accepted Answer

Yes. The resort's meeting venue is named Aree 1-2, a single 292-square-metre space with a 4-metre ceiling height, which can be divided into up to three smaller venues (Aree 1 and Aree 2, plus further sectioning) for breakout sessions or concurrent meetings.

Question 31

What is the exact capacity of the Aree 1-2 meeting room, by setup style?

Accepted Answer

Setup styleCapacityTheatre-style300 guestsCocktail reception300 guestsU-shape180 guestsBanquet170 guestsCabaret180 guestsClassroom170 guests

Question 32

Is there a pre-function area?

Accepted Answer

Yes, a 66-square-metre pre-function area adjoins the Aree 1-2 meeting room, offering extra space for registration, coffee breaks or informal networking before and during events.

Question 33

Are AV equipment and Wi-Fi included for events?

Accepted Answer

Yes, complimentary audio-visual equipment and Wi-Fi access are provided as standard for events held in Aree 1-2.

Question 34

Can the resort host outdoor events?

Accepted Answer

Yes, the beachfront terrace is available for cocktail receptions and outdoor functions, offering a scenic sea-view backdrop for the occasion, in addition to the indoor Aree 1-2 venue.

Question 35

Does the resort support corporate retreats and team-building activities?

Accepted Answer

Yes, the resort is positioned as a venue for corporate retreats, offering both the Aree 1-2 meeting space and access to beach-based team-building activities, taking advantage of its beachfront location.

Question 36

Are weddings and social events hosted at the resort?

Accepted Answer

Yes, in addition to corporate events, the resort hosts weddings and social celebrations, with dedicated planning support available through the events team.

Question 37

How far in advance should an event be planned?

Accepted Answer

Most events should be planned at least 3 to 12 months in advance. Large-scale events involving hundreds of guests can take 12 months or more to plan properly, so the resort recommends contacting its coordinators as early as possible once an event is being considered.

Question 38

What are the event sales office hours?

Accepted Answer

The event sales office operates Monday to Friday, 8:30 AM to 6:00 PM (Thailand time, GMT+7).

Question 39

How do I request a proposal for an event, or contact the events team directly?

Accepted Answer

A Request for Proposal can be submitted directly through the resort's corporate events page. Alternatively, the events team can be reached by phone at +66 (0)-7-581-5999 or by email via the resort's contact page for tailored event packages.

Question 40

What pool facilities does the resort have?

Accepted Answer

The resort features an expansive main swimming pool with a waterslide, plus a beachfront pool positioned closer to Ao Nang Beach itself. Guests can choose between poolside lounging or a beachfront pool setting depending on their preference.

Question 41

Is there a dedicated kids' pool?

Accepted Answer

Yes, a children's pool is available near the main pool area, making it easy for families to supervise young children while older kids and adults enjoy the main pool and waterslide.

Question 42

Does the resort have a Kids' Club?

Accepted Answer

Yes, the resort offers a supervised Kids' Club with a range of complimentary activities, allowing parents some downtime while children are entertained in a safe, dedicated space. One recent guest review specifically highlighted the Kids' Club's craft-focused activities as a highlight of their stay.

Question 43

Is the resort family-friendly overall?

Accepted Answer

Yes, family-friendliness is a core part of the resort's positioning. Beyond the Kids' Club and children's pool, the resort offers family-oriented room categories (Family Residence and Family Residence Pool Access) with bunk bed options, connecting rooms, free cribs and infant beds, a buffet dining format well suited to different tastes, and a beachfront location that's easy and safe for family use.

Question 44

How many pools does the resort have?

Accepted Answer

Two outdoor pools in total: the main free-form swimming pool with a waterslide, and a separate beachfront pool positioned closer to Ao Nang Beach, plus a dedicated children's pool.

Question 45

Is there a fitness centre?

Accepted Answer

Yes, a fitness centre is available on-site for guests who wish to continue their workout routine during their stay.

Question 46

Does the resort offer beach access?

Accepted Answer

Yes, the resort has direct beachfront access to Ao Nang Beach, located at the quieter end of the beach, offering a more relaxed atmosphere while remaining close to local restaurants and bars.

Question 47

Is parking available for guests with a rental car?

Accepted Answer

On-site parking is typically available for guests arriving by car; guests are encouraged to confirm details with the resort directly if this is a specific requirement.

Question 48

Are pets allowed at the resort?

Accepted Answer

Guests travelling with pets should contact the resort directly in advance to confirm the current pet policy, as this can vary and may not be accommodated at all Centara properties.

Question 49

Is smoking permitted at the resort?

Accepted Answer

Please check directly with the resort for its current smoking policy, including any designated smoking areas, as most Centara properties maintain non-smoking rooms with penalties for in-room smoking.

Question 50

How far is the resort from Krabi International Airport?

Accepted Answer

Krabi International Airport is approximately a 40-minute drive from the resort.

Question 51

What is there to do near Ao Nang Beach?

Accepted Answer

Ao Nang serves as a gateway to some of Krabi's most iconic natural attractions. Highlights within easy reach include:•    Railay Bay – Accessible only by long-tail boat from Ao Nang Beach, Railay is famous for its dramatic limestone cliffs, rock climbing, and postcard-worthy beaches.•    Phi Phi Islands – A popular day-trip destination, well known for turquoise waters and scenic viewpoints.•    Hong Islands – Another popular island-hopping destination, known for calm lagoons ideal for swimming and kayaking.•    The Four Islands Tour – A combined day trip covering several of the area's most scenic island stops.

Question 52

Are boat tours easy to arrange from the resort?

Accepted Answer

Yes, long-tail boats depart regularly from Ao Nang Beach and day tours to the surrounding islands are easy to arrange directly through the resort or nearby tour operators.

Question 53

What activities are available for adventure-seekers?

Accepted Answer

Krabi is well known for rock climbing, particularly around Railay Bay, as well as kayaking and snorkelling along the coastline and surrounding islands.

Question 54

Is the resort within walking distance of local restaurants and shops?

Accepted Answer

Yes, despite its relaxed setting at the quieter end of Ao Nang Beach, the resort is just a short stroll from local eateries, bars and shops, and about 5 minutes from Ao Nang town centre.

Question 55

Is Ao Nang suitable for a family holiday, or is it more geared toward nightlife?

Accepted Answer

Ao Nang offers a mix of both. The main strip has restaurants, bars and shops, while the resort's own quieter positioning at the end of the beach provides a more relaxed, family-friendly base away from the busiest part of town, while still being close enough to walk in for dinner or evening entertainment.

Question 56

Are there cultural or nature attractions nearby beyond the beach and islands?

Accepted Answer

Krabi's dramatic limestone cliff scenery is itself a major draw, along with nearby national parks, viewpoints, and cultural sites throughout the wider Krabi region, suitable for day trips beyond the beach and island offerings.

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