FAQs
Yes, guests can request special arrangements, subject to availability and hotel confirmation.
Breakfast is included only if you book a room with breakfast or stay in Club Rooms and Suites.
Add-ons may include dining, spa, airport transfers, early check-in/late check-out, room upgrades, and special arrangements, depending on availability and guest's selection with additional fee applied.
Guests usually consider price, room suitability, inclusions, location, and booking flexibility before making a reservation.
There are no hidden costs. Any additional services or extras will be clearly communicated and charged separately.
Booking directly with the hotel offers better value, more flexibility, and added benefits compared to other channels:
• Best available rates: Direct bookings often provide exclusive deals or member discounts not available on other platforms.
• More flexible conditions: Greater flexibility for modifications, cancellations, and special requests.
• Exclusive benefits: Access to member perks, promotions, or value-added offers (e.g., room upgrades, late check-out, or F&B benefits).
• Priority service: Direct guests receive better support and faster assistance from the hotel without waiting time to get the response from 3rd party.
• Accurate information & customization: Easier to request specific room preferences, upgrades, or special arrangements directly with the hotel.