FAQs

Question 1

Where is Centara Grand Lagoon Maldives located?

Accepted Answer

Centara Grand Lagoon Maldives is a premium all-inclusive beachfront and overwater resort at The Atollia by Centara Hotels & Resorts, accessible by speedboat from Malé International Airport and situated in the North Malé Atoll.

Question 2

How do I get from Malé Airport to the resort?

Accepted Answer

The resort requires a mandatory speedboat transfer, which can be arranged as either a shared or a private transfer.

Question 3

Is airport transfer mandatory and how much does it cost?

Accepted Answer

Yes, mandatory return speedboat transfers. For more information and rates, please visit - https://www.centarahotelsresorts.com/centaragrand/cglm/transfer

Question 4

What are check-in and check-out times?

Accepted Answer

Check-in is from 3:00 PM and check-out at 12:00 PM (noon).

Question 5

Is the resort family-friendly?

Accepted Answer

Yes, Centara Grand Lagoon Maldives is crafted for “guests of all ages.”

Question 6

Is this resort all-inclusive?

Accepted Answer

The resort offers meal plans including All-Inclusive and the “Atollia” meal plan, which are valid at both Centara Grand Lagoon Maldives and the neighbouring Centara Mirage Lagoon Maldives.

Question 7

What’s included in the All-Inclusive meal plan at CGLM?

Accepted Answer

Breakfast at The Gallery
	Lunch + dinner at The Gallery (buffet) and Bluefin (modern Mediterranean 3-course à la carte)
	Daily replenished minibar (snacks/soft drinks/mixers/water/chocolates/beer, restocked once per day)
	All-inclusive drinks menu (international pouring brands, wines, beer, spirits, cocktails, soft drinks, still/sparkling water, coffee + tea + juices)
	Drinks available at resort-operated bars including Sunset Social and Coco Drift during operating hours, plus tapas/canapés moments.

Question 8

What’s the difference between Half Board Plus / Full Board Plus / All-Inclusive?

Accepted Answer

Half Board Plus includes breakfast + dinner at selected venues and two selected drinks per person; Full Board Plus adds lunch and also includes two selected drinks per person; All-Inclusive expands to a fuller beverage/minibar concept.

Question 9

What are “Atollia” meal plans?

Accepted Answer

Dining across two resorts (Centara Grand Lagoon Maldives + neighbouring Centara Mirage Lagoon Maldives) in the Atollia meal plan with more restaurant choice for breakfast and dinner/lunch.

Question 10

Are there blackout dates / festive supplements?

Accepted Answer

Offers may have blackout dates/surcharges for peak periods (weekends, public holidays, festive).

Question 11

Can I use resort credit on everything (e.g., in-villa dining)?

Accepted Answer

This varies by offer. For example Centara offer terms state credits may exclude in-room dining and third-party outlets.

Question 12

Where do I meet the resort team at Malé Airport?

Accepted Answer

Guests should meet the resort team at the designated meeting counter. Exact details will be provided in your pre-arrival letter.

Question 13

How long is the speedboat ride?

Accepted Answer

The speedboat transfer typically takes around 30–40 minutes. Travel time may vary slightly depending on weather and sea conditions.

Question 14

Do villas have outdoor space?

Accepted Answer

Yes, every room features a deck or patio.

Question 15

Do rooms have a jacuzzi / hot tub?

Accepted Answer

All rooms have an indoor private hot tub.

Question 16

Does the resort have pools?

Accepted Answer

Yes, the resort has 2 outdoor pools.

Question 17

Is there a private beach?

Accepted Answer

Yes, the resort has a private beach.

Question 18

Is there Wi-Fi?

Accepted Answer

Yes, Wi-Fi is available and complimentary for all in-house guests.

Question 19

Is there a gym/fitness centre?

Accepted Answer

Yes, the resort has a 24-hour fitness centre.

Question 20

Is there an executive/club lounge?

Accepted Answer

Depending on the room categories guests are staying the Club access is available and is a featured venue with lounge-style service.

Question 21

What restaurants and bars are at CGLM?

Accepted Answer

The Gallery, Bluefin, Sunset Social, The Club, Coco Drift, and 24-hour In-Villa Dining.

Question 22

What time is breakfast at The Gallery?

Accepted Answer

07:00 - 10:30 hrs.

Question 23

What time is lunch/dinner at The Gallery?

Accepted Answer

Lunch 12:30 - 15:30 hrs; Dinner 19:00 - 22:00 hrs.

Question 24

Is there 24-hour in-villa dining?

Accepted Answer

Yes, available 24 hours.

Question 25

What are The Club opening hours and service moments?

Accepted Answer

Breakfast 08:00 - 12:00 hrs; afternoon tea 15:30 - 16:30 hrs; sundowner drinks & canapés 17:30 - 19:00 hrs.

Question 26

Are there halal-friendly options?

Accepted Answer

Halal-Friendly Meal are available across all outlets.

Question 27

Do you offer dining across the neighbouring Centara Mirage Lagoon Maldives[?

Accepted Answer

Yes, via “Atollia” meal plans, you can access selected restaurants across both resorts.

Question 28

Is there a spa?

Accepted Answer

Yes, SPA Cenvaree Retreat is on-site.

Question 29

What kind of spa experiences are offered?

Accepted Answer

Spa Cenvaree Retreat offers holistic/wellness experiences including couples’ treatments, ayurveda-inspired journeys, and wellness classes (yoga, stretching, meditation), with bookable programmes.

Question 30

How do I contact the spa?

Accepted Answer

Spa Cenvaree Retreat’s phone number is +960 4015555. Alternatively make your reservation with our front desk team members.

Question 31

Do you have snorkelling and water sports?

Accepted Answer

Yes, the resort offers snorkelling excursions, along with a range of other water sports and activities.

Question 32

Do you have a house reef?

Accepted Answer

Yes, the resort features its own house reef, offering guests easy access to vibrant marine life right from the shore.

Question 33

Do you offer dolphin cruises, fishing trips, sandbank picnics, or private dining?

Accepted Answer

Yes, the resort offers a variety of excursions, including dolphin cruises, semi-submarine tours, parasailing, traditional sunset fishing, scuba diving, and big game fishing. In addition, private dining on the beach is available for special occasions and can be customised to your preferences. Supplementary charges apply.

Question 34

Can families stay here comfortably?

Accepted Answer

Yes, the resort is ideal for families.

Question 35

Do you have kids’ club / babysitting?

Accepted Answer

Yes, the resort features a dedicated Kids’ Club with a range of immersive activities, as well as an E-Zone equipped with a billiard table, air hockey, PlayStation, Nintendo, and pinball machines. Babysitting services are also available upon request, subject to a supplementary charge.

Question 36

Are pets allowed?

Accepted Answer

Pets are not permitted.

Question 37

Is the resort accessible (wheelchair-friendly)?

Accepted Answer

Yes, several areas of the resort are wheelchair-accessible. Guests with specific accessibility needs are encouraged to contact the resort in advance to ensure a comfortable stay.

Question 38

Is there a doctor/clinic on-site?

Accepted Answer

Yes, the resort has medical services on-site, with a resident doctor and nurse available 24/7.

Question 39

What’s the smoking policy (villas, decks, public areas)?

Accepted Answer

There are designated smoking areas in the resort.

Question 40

What currency can I pay in? Do you accept cards?

Accepted Answer

The resort accepts payments in USD, AUD, EUR, and GBP. Payment can be made via Amex, Visa, Mastercard, Diners Club, Maestro, Apple Pay, AliPay, WeChat, or in cash.

Question 41

Are service charge and GST included in transfer rates?

Accepted Answer

Yes, transfer rates shown include 10% service charge and 17% GST.

Question 42

Is there a green tax / tourism tax?

Accepted Answer

Yes, the revised Green Tax is USD 12 per person, per night.

Question 43

Does Centara Grand Lagoon Maldives host meetings and corporate events?

Accepted Answer

Yes. The resort has dedicated settings for groups and corporate gatherings, with curated activities and event venues in an island environment.

Question 44

How far in advance should we plan a MICE programme?

Accepted Answer

Small groups (10 - 30): 2 - 4 weeks
	Mid-size groups (30 - 80): 4 - 6 weeks
	Buyouts / large takeovers: - 2 - 3 months

Question 45

What meeting venues are available at Centara Grand Lagoon Maldives?

Accepted Answer

The Atollia Room is the dedicated meeting/event venue.

Question 46

What is the capacity of The Atollia Room (by setup)?

Accepted Answer

The Atollia Room (Beachfront, 220 m²) supports:


	Classroom: 96
	Theatre: 160
	U-shape: 48
	Cocktail: 200
	Banquet: 96
	Cabaret: 72

Question 47

Can we do a resort buyout?

Accepted Answer

Yes, resort buyouts are possible. For availability, pricing, and customised arrangements, guests are encouraged to contact the resort directly.

Question 48

How do MICE groups get to the resort from Malé International Airport?

Accepted Answer

Access is by speedboat, with mandatory return transfers.

Question 49

How many keys does the resort have?

Accepted Answer

The resort has 142 villas and residences, including both overwater and beachfront accommodations.

Question 50

Can we secure room blocks and preferred villa allocations?

Accepted Answer

Yes (subject to availability).

Question 51

Do you offer connecting rooms / multi-bedroom options for executives or VIP hosting?

Accepted Answer

Yes, connecting rooms and multibedroom options are available.

Question 52

Do you offer hybrid / video conferencing setups?

Accepted Answer

Yes, hybrid and video conferencing setups can be arranged upon request.

Question 53

Can we arrange group dining, gala dinners, and receptions?

Accepted Answer

Yes, the resort can arrange curated culinary experiences, including group dining, gala dinners, and special receptions tailored to your event.

Question 54

What restaurants/bars exist for group buyouts or hosted functions?

Accepted Answer

The Gallery, Bluefin, Sunset Social, Coco Drift.

Question 55

Do you cater to dietary requirements (vegetarian, vegan, gluten-free, halal)?

Accepted Answer

Yes, the resort can accommodate a variety of dietary requirements with prior notice.

Question 56

What team-building experiences can groups do?

Accepted Answer

A range of indoor, outdoor, and water-based team-building activities can be arranged to suit your group’s preferences.

Question 57

Do you offer CSR / sustainability activities?

Accepted Answer

Yes, these include lagoon-cleaning initiatives, tree planting, coral propagation/adaptation projects, and a variety of other corporate responsibility activities.

Question 58

Are there seasonal periods with limited availability for groups?

Accepted Answer

Yes, certain peak seasons may have limited availability for group bookings.

Question 59

Are drones allowed for corporate filming?

Accepted Answer

Drones can be used within designated flying zones. Mandatory permission must be obtained from the resort prior to any drone operation.

Question 60

Is there a noise curfew for events?

Accepted Answer

To ensure a pleasant stay for all guests, events should respect local noise guidelines. Specific timings can be confirmed with the resort’s event team.

Question 61

Are fireworks allowed?

Accepted Answer

No, fireworks are not permitted on the resort premises.

Question 62

Can you arrange entertainment (DJ, live band, cultural shows)?

Accepted Answer

Yes, the resort can organise DJs, live bands, and cultural performances tailored to your event.

Question 63

Do you provide an on-site event coordinator?

Accepted Answer

Yes, an on-site event coordinator will assist in planning and executing your event.

Question 64

Can you arrange décor / florals / staging?

Accepted Answer

Yes, bespoke décor, floral arrangements, and staging can be arranged to suit your event theme.

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