FAQs

Question 1

What is Centara Grand Mirage Beach Resort Pattaya best known for?

Accepted Answer

It’s a 5-star beachfront family resort on Wong Amat, famous for its “Lost World” themed water park featuring lazy rivers, waterfalls, and slides, plus ocean-view rooms and strong family facilities.

Question 2

Is this resort suitable for families?

Accepted Answer

Yes. The resort is built as a family destination with a major water park, kids’ areas, and family-friendly experiences designed for different ages.

Question 3

Is this resort suitable for couples too?

Accepted Answer

Yes. In addition to family activities, the resort offers romantic seaside ambience, sunset views, poolside relaxation, and spa experiences.

Question 4

Where is the resort located?

Accepted Answer

The resort is on Wong Amat Beach in Pattaya, Thailand.

Question 5

Is the resort near Terminal 21 Pattaya?

Accepted Answer

Yes — it is within walking distance (around 20 minutes on foot, depending on route and pace).

Question 6

Is the resort beachfront?

Accepted Answer

Yes the resort boast a 230 metres stretch of sandy beachfront.

Question 7

Do you offer airport transfers?

Accepted Answer

Airport transfer  is availability and can be arranged with the concierge team.

Question 8

Is there parking?

Accepted Answer

Yes, self-parking is available and is free (spaces may be limited at peak times).

Question 9

Do you have EV charging?

Accepted Answer

Yes, EV charging is available.

Question 10

What time is check-in?

Accepted Answer

Check-in starts at 3:00 PM

Question 11

What time is check-out?

Accepted Answer

Check-out is 12:00 PM (noon).

Question 12

Can I request early check-in or late check-out?

Accepted Answer

Yes, it can be requested, subject to availability and may incur additional charges.

Question 13

What do I need at check-in?

Accepted Answer

Typically a government-issued photo ID and a payment method/deposit for incidentals will be required.

Question 14

Is the resort pet-friendly?

Accepted Answer

No — pets are not allowed.

Question 15

Do you have connecting rooms?

Accepted Answer

Connecting/adjoining rooms may be available upon request, subject to availability.

Question 16

Do all rooms have sea views?

Accepted Answer

Yes, all rooms are sea-facing.

Question 17

Do rooms have balconies?

Accepted Answer

Yes, all rooms have a balcony.

Question 18

Is there a refrigerator in the room?

Accepted Answer

All rooms are fitted with a mini-fridge.

Question 19

Is bottled water provided?

Accepted Answer

Bottled water are provided in the room.

Question 20

Does the resort have a water park?

Accepted Answer

Yes, the resort features a large, themed water park - The Lost World with lazy rivers, waterfalls and slides.

Question 21

How many pools are there?

Accepted Answer

There are 2 pools.


•    Main Pool
•    Lap Pool

Question 22

What are the pool operating hours?

Accepted Answer

Pool operating hours are as follows:

Main Pool: 7:00 AM – 8:00 PM
Lap Pool: 6:00 AM – 9:00 PM
Lazy River: 9:00 AM – 6:00 PM

Question 23

What activities are available on-site?

Accepted Answer

OTAs list a wide range including tennis courts, kids’ club, gym, spa, lazy river and waterslide, plus activities such as yoga and other recreation options.

Question 24

Is there a kids’ club?

Accepted Answer

Yes, the resort has dedicated kids club and family-focused facilities.

Question 25

Is childcare available?

Accepted Answer

Yes, childcare is available with prior arrangement with our staff.

Question 26

How many restaurants are there?

Accepted Answer

There are 7 restaurants at the resort including:

• Oasis: international cuisine
• COAST Beach Club & Bistro: beachfront dining venue featuring Mediterranean and local cuisine
• Hagi: Japanese cuisine
• Vistas: lounge bar serving pastries, afternoon tea and refreshments
• Rum Jungle: rooftop bar for specialty cocktails
• Waves: pool bar
• The Lost Atlantis the secret of Wong A Location Map mat Beach: café by the Garden

Question 27

Are there bars at the resort?

Accepted Answer

Yes, the resort has 2 bars including a swim-up bar.

Question 28

What time is breakfast served and is it included?

Accepted Answer

Breakfast time is between 6:30 AM to 10:30 AM

Question 29

Can I bring my own alcohol to my room?

Accepted Answer

Yes, guests are permitted to bring their own alcohol to their room.

Question 30

What are the restaurant opening hours?

Accepted Answer

•    Oasis: 06:30–22:00
•    COAST: 11:00–23:00
•    Hagi: 12:00–22:00
•    Vistas: 09:00–22:00
•    Rum Jungle: 17:00–23:00
•    Waves (swim-up pool bar): 09:00–20:00
•    In-room dining: 24 hours

Question 31

Is there a spa?

Accepted Answer

Yes — the resort features SPA Cenvaree.

Question 32

Is there a gym/fitness centre?

Accepted Answer

Yes, the hotel has fitness centre on-site.

Question 33

Are baby cots available?

Accepted Answer

Cots/cribs are available upon request.

Question 34

Do you have family rooms or suites?

Accepted Answer

Yes — the resort boasts an array of suites with multi-bedroom layouts suitable for families and groups.

Question 35

Is the resort stroller-friendly?

Accepted Answer

Yes.

Question 36

Is the resort wheelchair accessible?

Accepted Answer

Yes.

Question 37

Do you accept cash?

Accepted Answer

Yes, we accept cash.

Question 38

Are there extra-person charges?

Accepted Answer

Yes. Extra-person charges apply depending on the room type, starting from THB 2,177 per person.

Question 39

Do you have meeting and event facilities?

Accepted Answer

Yes, the resort has 10 meeting venues in addition to outdoor venues spread across the resort.

Question 40

Can you support team-building activities?

Accepted Answer

Yes. The resort’s facilities and destination positioning make it suitable for family-style and corporate programmes.

Question 41

What makes CMBR suitable for MICE?

Accepted Answer

CMBR is a destination resort with a dedicated Meeting Village (over 2,900 sqm), flexible indoor venues, and multiple outdoor event spaces—ideal for conferences, corporate meetings, incentive groups, and social events.

Question 42

What is the maximum ballroom capacity again (for theatre)?

Accepted Answer

1,200 theatre-style in Mirage Grand Ballroom

Question 43

Do you have a pre-function or terrace area?

Accepted Answer

Yes—Additional reception venues such as ballroom garden terrace and other outdoor options are available.

Question 44

Can events run late at night?

Accepted Answer

Events can run late at night.

Question 45

Do you offer team-building activities on-site?

Accepted Answer

Yes. The resort has direct beach and lawn access that are ideal for team-building and milestone celebrations, supported by event coordination.

Question 46

Do you have VIP suites for speakers and executives?

Accepted Answer

Yes—the resort offers large suites (including pool suites) suitable for VIP hosting.

Question 47

How many rooms does the resort have for group accommodation?

Accepted Answer

553 rooms and suites, supporting large groups and multi-day programmes.

Question 48

Do you offer meeting packages with catering?

Accepted Answer

The resort promotes creative catering as part of its corporate events offering. Package structures and menus are typically customised based on programme and budget.

Question 49

Is Wi-Fi available in meeting venues?

Accepted Answer

Yes—Wi-Fi is a core hotel facility; event-grade bandwidth and dedicated lines can be arranged depending on event needs.

Question 50

Can the ballroom be set for exhibitions or trade showcases?

Accepted Answer

The ballroom’s scale and layout options support large events; the resort positions it for major corporate and social functions.

Question 51

What meeting room setups can you support?

Accepted Answer

Standard setups include theatre, classroom, banquet, cocktail, and U-shape (where suitable). Capacities vary by venue.

Question 52

What are the capacities for outdoor venues?

Accepted Answer

•    Pre Garden (532 sqm): up to 400 for cocktail
•    Beach Lawn (382 sqm): up to 350 for sit-down dinner
•    Rooftop (19th floor): up to 100 for cocktail
•    Beach area: up to 800 for cocktail

Question 53

What are typical capacities for the breakout rooms?

Accepted Answer

The resort has multiple breakout rooms typically holding 50–120 persons, plus larger function rooms depending on setup.

Question 54

What breakout rooms do you have besides the ballroom?

Accepted Answer

CMBR offers multiple breakout suites and rooms within Meeting Village, including Utopia Suites and suites such as Aurora, Mythica, Fantasia, plus a Boardroom.

Question 55

Is the Mirage Grand Ballroom divisible?

Accepted Answer

Yes. It can be divided into three self-contained sections (A/B/C)

Question 56

What are the capacities for Ballroom Sections A/B/C?

Accepted Answer

Per the CMBR factsheet:

•    Section A: 300 sqm (Classroom 150 / Theatre 250 / Cocktail 200 / Banquet 180 / Cabaret 120)
•    Section B: 390 sqm (Classroom 250 / Theatre 350 / Cocktail 300 / Banquet 250 / Cabaret 160)
•    Section C: 300 sqm (Classroom 150 / Theatre 250 / Cocktail 200 / Banquet 180 / Cabaret 120)

Question 57

What is your largest ballroom and its capacity?

Accepted Answer

The Mirage Grand Ballroom is the largest venue, 988 sqm with 6 m ceiling height, and can host up to:

•    1,200 theatre
•    500 classroom
•    1,000 cocktail
•    650 banquet
•    384 cabaret

Question 58

Do you provide event planning support on-site?

Accepted Answer

Yes, the resort has dedicated Meeting Gurus for planning and coordination, with options for team-building concepts and creative catering.

Question 59

Do you offer wedding packages?

Accepted Answer

Yes. The resort can support wedding celebrations; packages and venues vary by season and guest count.

Question 60

Can you support Indian weddings (multi-day events)?

Accepted Answer

The resort can support multi-day celebrations subject to venue availability, operational feasibility, and event requirements (sound/permits, décor load-in, catering, etc.). Enquire with the events team for a tailored proposal.

Question 61

What age groups is the resort best suited for?

Accepted Answer

The resort caters to:

•    Toddlers and young children (kids’ pools, Kids’ Club)
•    School-aged children (water park, activities)
•    Teenagers (slides, adventure areas, sports)
•    Parents (spa, beach, dining, relaxation)

Question 62

Is the water park free for hotel guests?

Accepted Answer

Yes. Access to the Lost World water park is complimentary for in-house guests.

Question 63

Is the water park suitable for young children?

Accepted Answer

Yes. There are shallow pools and play zones suitable for younger children, in addition to larger slides for older kid.

Question 64

Are lifeguards present at the pools and water park?

Accepted Answer

Lifeguards are typically stationed at key pool and water park areas during operating hours.

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