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Notice of Data Security Incident

After an extensive investigation following an allegation of a cyber security incident on 14th October 2021, Centara Hotels & Resorts has discovered that it has been the victim of a data breach, impacting a limited volume of data on its information network. Regrettably, the personal data of some customers has been unlawfully accessed. To understand more about this incident and the steps taken to contain and resolve it, as well as for advice for customers, please click here for full available details.

 

COVID-19 Update

Safety Measures

With the ongoing COVID-19 situation, we would like to reassure you of our commitment to the health and safety of all our guests and staff. All hotels under Centara Hotels & Resorts continue to follow strict safety protocols and adhere to rigorous health and hygiene procedures under our comprehensive and certified Centara Complete Care programme.

In light of the recent heightened restrictions within Thailand, and to comply with government regulations, certain services and facilities at our hotels in Thailand are operating with revised schedules, whilst other facilities have been forced to temporarily close. The restrictions vary by province and are in place until the end of April, but subject to possible extension, so we advise guests to check the regulations and restrictions in their intended destination before travelling. Alternatively you can of course contact the hotel directly. We appreciate your understanding in this matter.

Our latest policy regarding rebooking and cancellation is as follows:

Flexible Booking Policy For New Or Existing Bookings

  • All bookings made via the Centara website, central reservations office or directly with the hotels can be modified or cancelled, without any cancellation fees, up to 24 hours prior to arrival for city properties and COSI Pattaya Wong Amat Beach, and 48 hours prior to arrival for resort hotels, with the exception of Maldives resorts for which 72 hours’ notice must be provided
  • This is valid from now until 30th June 2022 (with the exception of the Festive season. Please inquire at the respective hotels for additional information)
  • These terms may vary at any given time with prior notice and are subject to the hotel’s cancellation policy

Guests who booked via online travel agents or other third party channels are advised to contact their booking provider for assistance and information. This policy will be reviewed on a regular basis and is therefore subject to change.

CentaraThe1 Loyalty Members

We would like to assure our loyal members that any membership statuses that are scheduled to expire between now and 20th December 2021 will be preserved. Points belonging to overseas members which are scheduled to expire in the same period will also preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate.

Staff Vaccination Update

Centara Hotels & Resorts confirms all eligible Centara staff working in its operating Phuket and Samui hotels and resorts have been fully vaccinated, consistent with the requirements also of international guests who are able to enter Thailand under the tourism sandbox schemes.

In fact the vaccine rollout is almost complete across the group and this vaccination drive highlights Centara’s commitment to employee welfare and belief that by looking after staff like family members, they in turn will take care of guests like one of their own.

Centara Grand Beach Resort & Villas Hua Hin has introduced a policy to provide extra confidence and reassurance to guests and staff, whereby all guests visiting the hotel must be vaccinated, and full details can be found by clicking here. Likewise, the vaccination policy for Centara Grand Beach Resort & Villas Krabi can be found here.

Guests can travel with added peace of mind with the Centara Complete Care certified health and hygiene programme which includes temperature checking of all staff, increased sanitation, and appropriate protective masks and face shields for all service staff.

Travel Safety

We have developed an extensive Centara Complete Care programme to ensure the protection, safety and wellbeing of our guests and employees. It focuses on total care and has been devised in collaboration with ECOLAB, the global leader in hygiene technologies, and certified by SGS, the world’s leading inspection and verification specialists