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A MESSAGE FOR OUR GUESTS: COVID-19 UPDATE
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Whilst most of our hotels and resorts have reopened, and there is some optimism that the worst of these unprecedented times is behind us, global travels restrictions of course still remain in place. As such we have updated our rebooking and cancellation policy to provide guests as much flexibility as possible. Our latest policy is as follows:

FLEXIBLE BOOKING POLICY FOR NEW OR EXISTING BOOKINGS

  • All bookings made via the Centara website, central reservations office or directly with the hotels can be modified or cancelled, without any cancellation fees, up to 24 hours prior to arrival for city properties and COSI Pattaya Wong Amat Beach, and 48 hours prior to arrival for resort hotels, with the exception of Maldives resorts for which 14 days’ notice must be provided
  • This is valid until 31st March 2020 for stay dates up until 30th September 2021

Guests who booked via online travel agents or other third party channels are advised to contact their booking provider for assistance and information. This policy will be reviewed on a regular basis and is therefore subject to change.

CENTARA THE 1 LOYALTY MEMBERS

We would like to assure our loyal members that any membership statuses that are scheduled to expire between now and 31st December will be preserved. Points belonging to overseas members which are scheduled to expire in the same period will also preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate.

TRAVEL SAFETY

As our hotels begin to reopen, we have been carefully rethinking and planning our approach to health and hygiene procedures. We have developed an extensive Centara Complete Care programme to ensure the protection, safety and wellbeing of our guests and employees. It focuses on total care and has been devised in collaboration with ECOLAB, the global leader in hygiene technologies, and certified by SGS, the world’s leading inspection and verification specialists

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