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A MESSAGE FOR OUR GUESTS: COVID-19 UPDATE
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With the ongoing COVID-19 situation, we would like to reassure you of our commitment to the health and safety of all our guests and staff in these times of uncertainty. All hotels under Centara Hotels & Resorts continue to follow strict safety protocols and adhere to certified health and hygiene procedures with the comprehensive Centara Complete Care programme.

To comply with government regulations, our hotels have revised opening times of some facilities while having to temporarily close some facilities or outlets during this time. We appreciate your understanding in this matter.

Our latest policy regarding rebooking and cancellation is as follows:

FLEXIBLE BOOKING POLICY FOR NEW OR EXISTING BOOKINGS

  • All bookings made via the Centara website, central reservations office or directly with the hotels can be modified or cancelled, without any cancellation fees, up to 24 hours prior to arrival for city properties and COSI Pattaya Wong Amat Beach, and 48 hours prior to arrival for resort hotels, with the exception of Maldives resorts for which 14 days’ notice must be provided
  • This is valid from now until 31st October 2021

Guests who booked via online travel agents or other third party channels are advised to contact their booking provider for assistance and information. This policy will be reviewed on a regular basis and is therefore subject to change.

CENTARA THE 1 LOYALTY MEMBERS

We would like to assure our loyal members that any membership statuses that are scheduled to expire between now and 31st October 2021 will be preserved. Points belonging to overseas members which are scheduled to expire in the same period will also preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate.

TRAVEL SAFETY

We have developed an extensive Centara Complete Care programme to ensure the protection, safety and wellbeing of our guests and employees. It focuses on total care and has been devised in collaboration with ECOLAB, the global leader in hygiene technologies, and certified by SGS, the world’s leading inspection and verification specialists

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