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A MESSAGE FOR OUR GUESTS: COVID-19 UPDATE
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A message for our guests: COVID-19 update

Whilst there is some optimism that the worst of these unprecedented times is behind us and that the world may slowly begin to return to some form of normality, we recognise of course that continued global travels restrictions remain in place.

FLEXIBLE BOOKING POLICY

Centara Hotels & Resorts has therefore updated its rebooking and cancellation policy to provide you as much flexibility as possible. Our priority is to make any travel re-arrangements, or indeed new bookings, totally seamless and hassle-free, and as such, our interim policy is as follows:

FOR NEW OR EXISTING BOOKINGS

  • Guests can rebook their stays at the same rate for the same hotel, same room category and same meal plan for any travelling period up until 31st March 2021
  • Alternatively we accept cancellations for which guests are entitled to a full refund of any deposit received
  • To qualify, guests must advise of their new reservation date or cancellation by 31st August 2020, providing at least 48 hours' notice

This policy applies to reservations made through Centara Hotels & Resorts directly. Guests who booked via online travel agents or other third party channels are advised to contact their booking provider for assistance and information. This policy will be reviewed on a regular basis and is therefore subject to change.

CENTARA THE 1 LOYALTY MEMBERS

We would like to assure our loyal members that any points and in turn, membership statuses, that are scheduled to expire between now and 31st July will be preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate.

TRAVEL SAFETY

As our hotels begin to reopen, we have been carefully rethinking and planning our approach to health and hygiene procedures. We have developed an extensive Centara Complete Care programme to ensure the protection, safety and wellbeing of our guests and employees. It focuses on total care and has been devised in collaboration with ECOLAB, the global leader in hygiene technologies, and certified by SGS, the world’s leading inspection and verification specialists

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