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A message for our guests: COVID-19 update

It is at times like this that we are reminded what a small world we live in. With the coronavirus seemingly knowing no bounds, my heart and best wishes are with all those who have been affected by the disease. It is an issue that is bigger than one industry or any one nation and its impact is being felt across the globe, but it is in these moments that we feel the power of global unity and togetherness, which will help us overcome the challenges before us.

Centara Hotels & Resorts is a global hospitality group built on Thai family values. We are committed not only to creating memorable experiences, but also most importantly to extending our renowned warmth, care and attention to guests, to ensure their happiness, comfort and safety. I wish to reaffirm our commitment to the health and wellbeing of you, our Centara Family, in these testing times.


For those who are able to travel, our doors remain open and we are here to welcome you with our usual, warm smile. We practice the most robust measures of disease prevention, in accordance with the World Health Organization (WHO) guidelines and we adhere to all directives imposed by the governing bodies of the countries in which we operate.

Actions in place include, but are not limited to:
  • temperature checking via thermal scanners of all persons entering the hotels
  • the installation of additional hand sanitising stations throughout the hotels
  • frequent sanitising of all common areas
  • maintaining appropriate chlorine levels of all pools; deep cleaning and disinfecting of guestrooms
  • training for all staff on procedures to follow, should we be alerted to a case of coronavirus in any of our hotels.

Providing a safe haven for our guests and staff is our number one priority.


We are also offering guests additional peace of mind when making bookings:
  • Cancellation fees are currently waived for all guests travelling from affected countries for stays between now and 31st July 2020
  • Centara Hotels and Resorts will allow the movement of pre-paid reservations to alternative dates of stay through until the end of 31st March 2021, on a case by case request basis subject to hotel availability and approval
  • These terms will be updated as the situation and travel restrictions evolve and we will remain flexible to ensure you can book with confidence.

For those who are not permitted or able to travel, please take good care of yourselves and follow the guidelines of the authorities in your respective countries. We are thinking of you, we remain here at your service and our warm, Centara embrace awaits you whenever you return.


We would like to assure our loyal members that any points and in turn, membership statuses, that are scheduled to expire between now and 31st July will be preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate.

In closing, please be strong and stay safe. Difficult times such as these help us to remember what is most important in life and together, let’s support each other and come back stronger. We will provide further updates as we have them.

Your sincerely,

Thirayuth Chirathivat
Chief Executive Officer
Centara Hotels & Resorts

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