It is at times like this that we are reminded what a small world we live in. With the coronavirus seemingly knowing no bounds, my heart and best wishes are with all those who have been affected by the disease. It is an issue that is bigger than one industry or any one nation and its impact is being felt across the globe, but it is in these moments that we feel the power of global unity and togetherness, which will help us overcome the challenges before us.
Centara Hotels & Resorts is a global hospitality group built on Thai family values. We are committed not only to creating memorable experiences, but also most importantly to extending our renowned warmth, care and attention to guests, to ensure their happiness, comfort and safety. I wish to reaffirm our commitment to the health and wellbeing of you, our Centara Family, in these testing times.
For those who are able to travel, our doors remain open and we are here to welcome you with our usual, warm smile. We practice the most robust measures of disease prevention, in accordance with the World Health Organization (WHO) guidelines and we adhere to all directives imposed by the governing bodies of the countries in which we operate.Actions in place include, but are not limited to:
Providing a safe haven for our guests and staff is our number one priority.
For those who are not permitted or able to travel, please take good care of yourselves and follow the guidelines of the authorities in your respective countries. We are thinking of you, we remain here at your service and our warm, Centara embrace awaits you whenever you return.
We would like to assure our loyal members that any points and in turn, membership statuses, that are scheduled to expire between now and 31st May will be preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate.
In closing, please be strong and stay safe. Difficult times such as these help us to remember what is most important in life and together, let’s support each other and come back stronger. We will provide further updates as we have them.
Chief Executive Officer
Centara Hotels & Resorts