With the ongoing COVID-19 situation, we would like to reassure you of our commitment to the health and safety of all our guests and staff. All hotels under Centara Hotels & Resorts continue to follow strict safety protocols and adhere to rigorous health and hygiene procedures under our comprehensive and certified Centara Complete Care programme.
In light of the recent heightened restrictions within Thailand, and to comply with government regulations, certain services and facilities at our hotels in Thailand are operating with revised schedules, whilst other facilities have been forced to temporarily close. The restrictions vary by province and are in place until the end of April, but subject to possible extension, so we advise guests to check the regulations and restrictions in their intended destination before travelling. Alternatively you can of course contact the hotel directly. We appreciate your understanding in this matter.
Our latest policy regarding rebooking and cancellation is as follows:
Guests who booked via online travel agents or other third party channels are advised to contact their booking provider for assistance and information. This policy will be reviewed on a regular basis and is therefore subject to change.
We would like to assure our loyal members that any membership statuses that are scheduled to expire between now and 20th December 2021 will be preserved. Points belonging to overseas members which are scheduled to expire in the same period will also preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate.
Centara Hotels & Resorts confirms all eligible Centara staff working in its Phuket hotels and resorts have been fully vaccinated in preparation of the arrival of international travellers in July 2021.
The vaccination drive also highlights Centara’s commitment to employee welfare and belief that by looking after staff like family members, they in turn will take care of guests like one of their own.
Guests can travel with added peace of mind with the Centara Complete Care certified health and hygiene programme which includes temperature checking of all staff, increased sanitation, and appropriate protective masks and face shields for all service staff.
We have developed an extensive Centara Complete Care programme to ensure the protection, safety and wellbeing of our guests and employees. It focuses on total care and has been devised in collaboration with ECOLAB, the global leader in hygiene technologies, and certified by SGS, the world’s leading inspection and verification specialists