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A MESSAGE FOR OUR GUESTS: COVID-19 UPDATE
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Whilst most of our hotels and resorts have reopened, and there is some optimism that the worst of these unprecedented times is behind us, global travels restrictions of course still remain in place. As such we have updated our rebooking and cancellation policy to provide guests as much flexibility as possible. Our latest policy is as follows:

FLEXIBLE BOOKING POLICY FOR NEW OR EXISTING BOOKINGS

FIT B2C – Retail (BAR, Discount, Corporate FIT)

  • All retail bookings made via CHR.com, via CRO or directly with any hotel can be modified or without any cancellation fees, up to 24 hours prior to arrival for city properties and Centara Grand Mirage Beach Resort Pattaya, and 48 hours prior to arrival for resort hotels, with the exception of Maldives resorts for which 14 days’ notice must be provided
  • All bookings made at “BAR or Stronger Together” either via CHR.com or via an OTA may be modified or cancelled 24 hours prior to arrival without any cancellation fees unless stated differently by the respective OTA partner
  • This is valid until 31st December 2020 for stay dates up until 30th June 2021

FIT B2B (wholesale FIT, Bedbank dynamic rates, etc.)

  • Guests can rebook their stays at the same rate for the same hotel, same room category and same meal plan for any travelling period up until 30th June 2021
  • To qualify, guests must advise of their new reservation date by 31st December 2020
  • Alternatively, we accept cancellations with a minimum of 3 days’ notice, for which guests are entitled to a full refund of any deposit received
  • This is valid until 31st December 2020 for stay dates up until 30th June 2021

GROUPS

  • Requests for modifications or cancelations to group bookings to be reviewed on a case by case basis

CENTARA THE 1 LOYALTY MEMBERS

We would like to assure our loyal members that any membership statuses that are scheduled to expire between now and 31st December will be preserved. Points belonging to overseas members which are scheduled to expire in the same period will also preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate.

TRAVEL SAFETY

As our hotels begin to reopen, we have been carefully rethinking and planning our approach to health and hygiene procedures. We have developed an extensive Centara Complete Care programme to ensure the protection, safety and wellbeing of our guests and employees. It focuses on total care and has been devised in collaboration with ECOLAB, the global leader in hygiene technologies, and certified by SGS, the world’s leading inspection and verification specialists

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