FAQs

Question 1

Where is the Centara Koh Chang Tropicana Resort located?

Accepted Answer

26/3 Moo 4 Klong Prao Beach Koh Chang, Trat 23170, Thailand

Question 2

What room types does the resort offer?

Accepted Answer

There are six room types, from garden-view rooms to a junior suite.Room typeSize (sqm)Maximum occupancyViewSuperior Garden View37-422 adults, 1 childGardenDeluxe Garden View40-452 adults, 1 childGardenCabana Garden View39-482 adults, 1 childGardenCabana Ocean View482 adults, 2 childrenOceanPremium Deluxe Cabana Garden View652 adults, 2 childrenGardenJunior Suite Garden View622 adults, 2 childrenGarden

Question 3

How many rooms are there, and what is in each room?

Accepted Answer

The resort has 157 rooms, cabanas and suites set among gardens and interconnecting rooms are available. Rooms include air conditioning, a ceiling fan, a satellite TV, tea and coffee facilities, an in-room safe, a minibar, bathrobes and slippers. Room numbers are from the 2023 factsheet, so please confirm with the resort.

Question 4

Which rooms have an ocean view?

Accepted Answer

The Cabana Ocean View is the resort's ocean-view room. It is 48 sqm, sits steps from the beach and has two double beds. There are four of these rooms, so early booking is advised.

Question 5

Which room is best for a family?

Accepted Answer

The Cabana Ocean View, the Premium Deluxe Cabana and the Junior Suite each welcome 2 adults and 2 children. The Premium Deluxe Cabana is a detached 65 sqm cabana with an expansive terrace. The Junior Suite is 62 sqm with a furnished balcony, a bathtub and a separate shower.

Question 6

Which is the largest room?

Accepted Answer

The Premium Deluxe Cabana Garden View, at 65 sqm.

Question 7

Which rooms have a bathtub?

Accepted Answer

All rooms type has a bathtub.

Question 8

Is Wi-Fi available in the rooms?

Accepted Answer

Yes. Free Wi-Fi and air conditioning are listed for every room type.

Question 9

Are pets welcome?

Accepted Answer

Yes, pets are welcome, with extra charges. Please contact the resort before arrival to confirm the details. (Allowed stay in Cabana Garden View and Premium Deluxe Cabana Garden View)

Question 10

Can I request early check-in or late check-out?

Accepted Answer

Yes, subject to availability. Please confirm standard check-in and check-out times with the resort when booking.

Question 11

What are the benefits of booking direct?

Accepted Answer

Guests who book direct enjoy a Best Rate Guarantee. Members of CentaraThe1 receive a 15% member discount, and direct bookings include 15% off food, drinks and spa.

Question 12

Where is the resort and how do I get there?

Accepted Answer

The resort is at 26/3 Moo 4, Klong Prao Beach, Koh Chang, Trat 23170. It is about 20 to 25 minutes by road from the ferry pier. Ferries to Koh Chang run all year, and the resort can advise on transfers.

Question 13

What restaurants and bars are there?

Accepted Answer

The resort has one restaurant, two bars and in-room dining.OutletCuisineSettingHoursSea Breeze RestaurantThai, international and seafoodBeachfront, ground floor, al fresco seating06:30-10:30, 11:00-17:00, 18:00-23:00Lobby BarSnacks, desserts, coffee and evening cocktailsFirst floor, open-sided lobby10:00-22:00Splash Pool BarLight snacks, cocktails and refreshmentsGarden pool, with a swim-up bar counter10:00-17:00In-room diningThai and internationalRooms and cabanas11:00-22:00

Question 14

Where can I dine on the beach?

Accepted Answer

Sea Breeze Restaurant sits right on Klong Prao Beach. It has al fresco seating and about 180 seats, and it is open all day.

Question 15

What does Sea Breeze serve?

Accepted Answer

Expect buffet breakfasts, a la carte lunch and dinners with fresh seafood, plus an à la carte menu of Western, Asian and Thai dishes. Vegetarian options are available.

Question 16

Do I need to reserve a table?

Accepted Answer

Sea Breeze, the Lobby Bar and the Splash Pool Bar all accept reservations. Booking ahead is wise for dinner in the high season.

Question 17

Where can I get a drink by the pool?

Accepted Answer

The Splash Pool Bar serves light snacks, cocktails and refreshments from 10:00 to 17:00. It has a swim-up bar counter and poolside seating.

Question 18

Where can I enjoy an evening drink or coffee?

Accepted Answer

The Lobby Bar is open until 22:00 for cocktails, a nightcap, coffee, snacks and desserts.

Question 19

Is room service available?

Accepted Answer

Yes. In-room dining serves Thai and international dishes to rooms and cabanas from 11:00 to 22:00.

Question 20

Is there a discount on food and drinks?

Accepted Answer

Guests who book direct receive 15% off food, drinks and spa.

Question 21

What is SPA Cenvaree?

Accepted Answer

SPA Cenvaree is Centara's wellness brand. At the resort it offers a blend of contemporary and traditional therapies from Thailand and beyond, including wraps, rubs, massages and steam baths.

Question 22

What are the spa's opening hours?

Accepted Answer

The spa is open from 10:00 to 20:00.

Question 23

Are there treatments for couples?

Accepted Answer

Yes. The spa has treatment rooms for couples, as well as for single guests.

Question 24

Can I have a massage by the beach?

Accepted Answer

Yes. The spa has a beachside massage sala, set among tropical gardens.

Question 25

What other spa facilities are there?

Accepted Answer

The spa offers Thai massage and a sauna. The resort also has a fitness centre and yoga. Aqua aerobics are also offered.

Question 26

Is there a discount on spa treatments?

Accepted Answer

Guests who book direct receive 15% off food, drinks and spa.

Question 27

What meeting and event spaces does the resort have?

Accepted Answer

The resort has indoor meeting rooms and several outdoor venues. Capacities below are maximums.VenueSettingCapacity (guests)NotesThe TropicsFirst floor, indoor220285 sqm, 6 m ceiling. Classroom 140, banquet 160Kunchorn WareeNext to the lobby, indoor50128 sqm. Classroom 40, banquet 40Beach LawnOutdoor350Beachfront receptionsSunset AreaOutdoor, next to the beach200Banquet 180Splash PoolOutdoor50Poolside gatherings

Question 28

What is the largest indoor space?

Accepted Answer

The Tropics, a 285 sqm room that holds up to 220 guests theatre-style, with the latest audiovisual equipment and a large pre-function area.

Question 29

Can we hold events outdoors?

Accepted Answer

Yes. The Beach Lawn, Sunset Area and poolside spaces suit outdoor receptions. Barbecues and themed dinners can be held on the beachfront.

Question 30

What coffee-break options are available?

Accepted Answer

Themed coffee breaks can be set up on the beach or in the garden. Add-ons include a yoga break or a foot and shoulder massage break.

Question 31

Does the resort offer team-building?

Accepted Answer

Yes. The sports and events team arranges team-building activities and excursions to the island's natural attractions.

Question 32

Can I hold a wedding or social event here?

Accepted Answer

Yes. The resort offers customised social events and wedding services. Please share your date and guest numbers with the events team for a proposal.

Question 33

What is there to do on Klong Prao Beach itself?

Accepted Answer

The resort sits directly on Klong Prao Beach, a sandy bay between mountainous headlands. Low tide is good for beachcombing. Kayaks and snorkeling equipment are available on the beach whilst the resort backs onto Mu Ko Chang National Park.

Question 34

Which other beaches are close by?

Accepted Answer

Kai Bae and White Sand Beach are both under 15 minutes by road. Kai Bae is a family-friendly beach beside Klong Prao. White Sand Beach is the island's longest and most developed beach. Lonely Beach is the backpacker and nightlife hub.

Question 35

Is there a waterfall nearby?

Accepted Answer

Yes. Khlong Plu is the island's largest waterfall, about 3.3 km inland from Klong Prao. A flat walk of about ten minutes through the jungle leads to the falls and a plunge pool you can swim in. It flows strongest from May to October. Than Mayom, on the east coast, has a series of falls and boulders carved with the monograms of visiting Thai kings.

Question 36

Is there an entrance fee for the waterfalls?

Accepted Answer

Yes. National park gates charge international visitors 200 THB per adult and 100 THB per child at each waterfall and they take cash only. Fees may change, so please check before you go.

Question 37

Where can I see a fishing village?

Accepted Answer

Bang Bao, on the south-west tip, is a former fishing village built on interconnected piers, with seafood restaurants and dive shops. On the east coast, Salak Khok sits around a mangrove bay where you can hire a kayak, and Salak Phet is a quiet village of stilt houses.

Question 38

Can I visit the outer islands?

Accepted Answer

Yes. Koh Chang sits in a marine national park of dozens of islands. Boats to Koh Wai, Koh Kood and Koh Mak leave from Bang Bao and take about 20 minutes – 1.30 hours by speedboat. The resort's tour desk can arrange diving and boat trips.

Question 39

Where can I eat outside the resort?

Accepted Answer

Chai Chet Kau Bae and Klong Prao village are a short taxi or songthaew ride away. They have shops, eateries and cheaper restaurants along the main road.

Question 40

What is the best time to visit?

Accepted Answer

From November to April the seas are calm and the days are dry. From May to October the waterfalls run full and the beaches are quieter, but there are some afternoon showers, and boats to the smaller islands may stop.

Question 41

How far is the ferry?

Accepted Answer

The resort is about 20 to 25 minutes by road from the ferry pier. Ferries run all year, and the resort can advise on transfers.

Members Get More

Visit Koh Chang

Centara Koh Chang Tropicana Resort

Get more with

Members Get More

FAQs

Visit Koh Chang

Centara Koh Chang Tropicana Resort

CKC - Frequently Asked Questions

FAQs