FAQs
hotel website: https://www.centarahotelsresorts.com/centaragrand/cgcw
phone: T: +66 (0) 2 100 1234
email: [email protected]
Book direct for the lowest rates, special discounts and other exclusive privileges. When booking directly on the Centara website you will always receive our best price guarantee and many other benefits:
• 15% Member Discount: 15% off our best public rates when you sign in or sign up to CentaraThe1
• Best Rate Guarantee - find a better price elsewhere and we’ll match it and give you an additional 10% off
• Early Check-in & Late Check out: Your choice of early check-in or late check-out, subject to availability at check-in
• 15% off Dining and Spa: Exclusive dining privileges during your stay
The cancellation policy is not fixed for all bookings and depends on the rate type and promotion selected at the time of booking.
• Flexible Rates:
o Free cancellation is usually allowed up to 1 days before arrival.
o Late cancellations or no-shows will result in a penalty charge
• Non-Refundable / Advance Purchase Rates:
o No cancellation allowed
o Full payment is required in advance and non-refundable
• Promotional / Peak Period Rates (e.g., New Year, events):
o May require longer cancellation windows (e.g., 14 days or more)
o Stricter penalties may apply
Yes, bookings can be modified, but this depends on the rate type and booking conditions selected at the time of reservation.
Flexible bookings: Changes such as dates, guest details, or room type are generally allowed before arrival, subject to availability.
Non-refundable or promotional rates: Modifications may be restricted or not allowed, and changes could incur additional charges.
The hotel accepts major credit cards as the primary form of payment, including Visa, Mastercard, American Express, JCB, Diners Club, and UnionPay. Bank transfer and cash payments are also accepted.
Yes, a deposit is typically required, but it depends on the rate type and booking conditions:
At booking: Some rates (e.g., non-refundable or promotional offers) may require full prepayment in advance.
At check-in: A security deposit is usually required, either by credit card pre-authorization or cash, to cover incidental charges during the stay.
Yes, the hotel offers flexible booking options, depending on the rate selected.
• Flexible rates: Bookings can typically be modified or cancelled without charge within 1 day before arrival during non-festive period.
• Pay Later options: Guests can pay at the hotel, with a credit card used only to guarantee the booking.
• Non-refundable / promotional rates: These are usually more restrictive, with no changes or cancellations allowed.
It is recommended to book in advance to secure your preferred room type and get better deals.
Booking early allows you to secure availability, especially for popular room types and peak periods.
Advance bookings often provide better rates and promotional offers, particularly for high-demand dates.
It is especially important during peak seasons or special events, when prices tend to increase and rooms sell out quickly.
There is no standard minimum stay requirement for regular bookings. Guests can typically book as little as 1 night, depending on availability and rate conditions.
However, there are some exceptions:
• Promotional offers (e.g., long-stay deals): Certain campaigns may require a minimum number of consecutive nights (e.g., 2–7 nights depending on the offer)
• Peak periods / special events: Minimum stay requirements may be applied during high-demand dates (e.g., New Year, major events)
• Group bookings: Different conditions may apply for multiple room bookings or large groups.
Cancellation terms vary by booking, so guests should always check the specific conditions shown at the time of booking.
Refund eligibility always depends on the specific booking conditions, which are shown at the time of reservation.
Your booking is confirmed once you receive a confirmation email or booking reference number after completing the reservation.