CGCW - Frequently Asked Questions

Yes, the hotel allows you to reserve the preferred date and venue for a limited period while you finalize your decision. However, a tentative hold is not a confirmed booking and may be released if another client is ready to confirm the space.

Yes, we provide a formal contract or event agreement for every confirmed booking.

The contract or Event Agreement outlines all key details such as the event space, date, pricing, services, terms and conditions, payment schedule, and cancellation policy. It ensures clarity and mutual agreement between both parties before the booking is finalized.

After your booking is confirmed,  

Assigning a dedicated team (Event Service Team) to support your event planning and coordination process, such as 

- Finalizing event details, layout, schedule, and requirements
- Coordinating menus, setups, and any additional services requested
- Conducting final checks and confirmations closer to the event date

Our team will continue to work closely with you to ensure everything runs smoothly on the event day.

Your main point of contact will be a dedicated representative from our Sales or Events team, who will oversee your booking from the initial inquiry through to event execution.

Yes, all inquiries, proposals, and confirmations can be handled via email and online communication. Our team will assist you throughout the process, including sharing proposals, contracts or event agreement, and payment instructions digitally, so no in-person visit is required to complete the booking.

During the planning process, we provide comprehensive support to ensure your event is well-organized and smoothly executed. This includes:

-Guidance on venue set up and layout planning
-Coordination of event requirements such as setup, timing, and logistics
-Assistance with food and beverage planning, if applicable
-Coordination of technical needs (e.g., audio-visual equipment)
-Regular updates and consultation with your dedicated contact person

Our team works closely with you at every stage to make sure all details are properly arranged before the event day.

The most suitable venue depends on your event type, number of guests, and preferred setup. 

Small meetings or workshops (10–50 guests): Boardrooms or Lotus Suite 8- Lotus Suite 15 rooms are ideal for a focused.

Corporate seminars or conferences (50–200 guests):  M1-2, M4 or Lotus Suite 1-4, Lotus Suite 5-7 are recommended.

Large-scale events or exhibitions (300–5,000 guests): World Ballroom or Bangkok Convention Centre halls are best suited for flexible layouts and high-capacity arrangements.

If you share more details about your event, our team can recommend the most appropriate venue option for your needs.

Bangkok Convention Centre Hall and World Ballroom

World Ballroom and M23

The suitable venue depends on your event type, number of guests, and preferred setup. 

Small meetings or workshops (10–50 guests): Boardrooms or Lotus Suite 8- Lotus Suite 15 rooms are ideal for a focused.

Corporate seminars or conferences (50–200 guests):  M1-2, M4 or Lotus Suite 1-4, Lotus Suite 5-7 are recommended.

Large-scale events (300–5,000 guests): World Ballroom or Bangkok Convention Centre halls are best suited for flexible layouts and high-capacity arrangements.

The most popular venue is typically our World ballroom / Bangkok Convention Centre Hall, as it offers the greatest flexibility and capacity.

It is preferred because it can accommodate a wide range of events—from corporate conferences and gala dinners to exhibitions—while allowing customizable layouts, and scalable setups for both medium and large groups.