Basic Function

To present a personable, helpful, and professional image of the hotel. Responsible for checking guests in and out of the Hotel, making necessary travel arrangements, and assisting with general information.

Duties & Responsibilities

• Responsible for checking guests in and out of the Hotel
• Issues room keys, pamphlets, discount cards, etc.
• Works in conjunction with the Bell Desk to assist guests to their rooms
• Answers various questions from guests
• Arranges transportation for guests
• Computes bills, collects payment and makes change for guests
• Runs various reports on the computer for management
• Assist in the key inventory and control procedures
• Handle guest complaints, inquiries, comments and initiate appropriate action and follow-up
• Other duties as assigned by the Management

Criteria

• Thai Speaker preferred 
• Minimum 1 year of experience in similar position preferably in hospitality business
• Proficiency in English and computer literacy
• Good health, mature and pleasant personality, and neat appearance
• Able to maintain confidence, composure, and credibility