Job Function

Planning, organising and direct the overall operation and administration of the restaurant, to achieve and maintain quality product and services standards in accordance with the hotel policies.

Duties & Responsibilities

• Planning, organising, staffing together with the management.
• To coordinate the work of the service staff to achieve a smooth-running operation.
• Striving to achieve excellent standards of service and efficiency.
• Effectively control the flow of customers and the interaction between the front and back-of-house throughout service.
• Appraise staff performance and provide feedback to improve productivity.
• Manage all the restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Managing departmental training programme, schedule regular classes, maintain records and assessments of all F&B outlets.
• Maintain a close working relationship with the Sous Chef and Hygiene Supervisor.
• Setting up all working schedules of the service in his/her own outlet with the approval of Executive Chef i/c F&B.
• Managing outlet training calendar, F&B marketing calendar & social medial content for the promotions.
• To ensure the dining & room service sequence has been followed.
• Addressing customer complaints and ensures positive feedback.
• Ensure compliance with sanitation and safety regulations.
• To perform all assigned duties in an efficient and technically correct manner follow the Management policy, hotel rules & regulations, orders, or superiors, adhere to procedures of the training manual and achieving a high standard leading to total guest satisfaction.
• To perform any other duties as defined by the management.

Criteria

• Bachelor’s Degree in Hotel Management or equivalent.
• 2 years of experience as a manager handling more than one outlet.
• Local experience is a plus.
• Strong leadership, motivational and people skills.
• Excellent understanding of financial management.
• People skills and able to provide overall guest satisfaction.